Staff Inbound Product Manager - San Diego, United States - ServiceNow

ServiceNow

Verified Company

San Diego, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description What you get to do in this role**:

Team:

Role:

This role is extraordinarily collaborative, working with peer inbound and outbound product managers, customers, engineers, designers, researchers, and other cross functional teams.

This position reports to:
Senior Manager of Product Management, Web Experiences.

What you get to do in this role:

Establish product vision & strategy
Define roadmap, requirements & product success metrics
Develop and test innovative product ideas through product experiments, validate assumptions/prototypes with customers
Enable outbound PMs, Support & Docs teams
Understand how customers are using the product, pains & gains
Own detailed competitive analysis for their feature/product

Product Strategy and Planning:

Define product vision and strategy, user/buyer personas and use cases for platform building blocks
Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
Validate and refine product designs/early product offerings through Design Partner Program, PAC, and with other customers directly
Own product featurebased competitive analysis
Continually define and groom epic and story product roadmap with 34 release horizon
Engage stakeholders on necessary inputs for product strategy & roadmap, get buyin, manage communications, expectations and dependencies

Requirements Prioritization & Release Management:

Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
Establish and maintain relationships with the other BUs to evaluate and manage crossBU dependencies (both from and to the BU and for features and mandates)
Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, etc.
Collaborate with engineering team on release mgmt: understand status, risks, dependencies and help address risks and resolve issues

Enablement:

Create base documentation (content and features and delta docs) and enable Outbound PM, Support and Docs team
Help with press and analyst briefings as needed
Manage the feedback loop from App BU teams and customers

Customer Insights:

Define key product success metrics and ensure they are instrumented & reviewed
Understand how customers are using the product, gains & pains, reasons for low usage
Know top 35 customers intimately, their specific use cases, gains & pains
Understand use cases by BU to better serve internal customers

Qualifications To be successful in this role you have**:

7+ years of professional experience in product management
at least 5 years in SaaS.
Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make tradeoff decisions considering what's desirable, viable and technically feasible
Technically savvy with experience working with developers and designers to craft delightful customer experiences
Strong prioritization skills and the discipline to focus on high impact activities.... to do this, you must be good at saying, 'no' and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them
Top notch written and oral communication skills
Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customercentric solutions
Insights development: empathetic around customer problems, able to distill insights into the right product answer and create insightful narrative from customer feedback
Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties