Night Audit Supervisor - Miami, United States - JW Marriott Miami

JW Marriott Miami
JW Marriott Miami
Verified Company
Miami, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Location:
JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA
Compensation:Hourly
Schedule:Full-Time
Position Type:N-Management
Benefits

  • Health Insurance
  • Dental and Vision
  • Paid Time Off
  • 401K
  • Parking and Metro Reimbursement
  • Travel Perks and Benefits
  • Recognition and Rewards
  • Growth Opportunities
- and much more


JOB SUMMARY:


Serves as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift.

Represents hotel management in resolving any guest or hotel-related situation. Personally, assists in resolving any issues and completing tasks.

***:

JOB SPECIFIC TASKS:


  • Ensures all associates are in proper uniform and are properly groomed (grooming standards in the associate handbook).
  • Ensures associates are working in a safe environment.
  • Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problemsolving.
  • Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages.
  • Ensures all guests feel welcome and are getting the best service possible.
  • Reviews rate variance report to managing rates.
  • Handles all maintenance problems that occur in the evening.
  • Monitors and ensures compliance with all Guidelines for Operations.
  • Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.
  • Promotes participation in hotel safetyrelated programs.
  • Monitors associate attendance and records absences/tardiness.
  • Promotes teamwork and associate morale.
  • Keeps associates informed regarding new operational procedures, standards, or programs.
  • Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
  • Ensures all associates have complete knowledge of emergency procedures.
  • Ensures constant communication takes place between associates, supervisors, and management.
  • Ensures preparation is completed for arrivals and that desk staff is using express checkins for all guests.
  • Ensures that there is enough change in all cash drawers.
  • Ensures all associates take their breaks.
  • Covers desk until breaks are completed.
  • Assists housemen in delivering goods and services to guests.
  • Ensures the auditor is briefed on all vital information.
  • Assists operations manager in processing associate payroll weekly.
  • Manages associate hours.
  • Provides orientation for new associates and ensure all information is entered into the computer.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.


JW Marriott Miami's foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.

By doing so, JW Marriott Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders.

The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.


Our Mission

  • We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
    Our Vision
  • To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities.
    Our Core Values


  • We Inspire People

  • We Embrace Innovation
  • We Pursue Accountability
    SOCIAL MEDIA SITES:
    JW Marriott Miami
E-VERIFY- MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

MDM Group does not Hotel discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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