Junior/Senior Support Specialist - Paola, United States - Infinity Systems

Infinity Systems

Verified Company

Paola, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

We manage software projects with high and complex computer components. Often, tasks related to DNS are at the forefront. This involves high-quality specialized software that is used worldwide. Our customer support is provided via email and telephone through our 24x7 hotline in both German and English.

Your tasks

First point of contact for all questions in daily operations
Independent resolution of customer inquiries
Telephone customer support
Monitoring of systems
Documentation of processes using a web-based ticket system

Your profile

You have at least a bachelor's degree in engineering or a natural science.
You have a solid understanding of network environments (LAN, TCP/IP, DNS, firewalls).
You are proficient in common operating systems (Linux and UNIX derivatives such as HP-UX).
You have good knowledge and practical experience in various programming languages (Java, Perl, shell scripts), databases (PostgreSQL, Sybase, MySQL), and application servers (Tomcat and JBoss).
You have a strong customer and solution-oriented approach.
You are a communicative, team-oriented, and dedicated individual.
You have a structured and goal-oriented work style.
You are confident in making independent decisions in your area of work.
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