Legal BD - Chicago, United States - Nexl

Nexl Chicago, United States

1 week ago

Technology / Internet

Description

Thanks for stopping by and learning more about this role at Nexl

We'd love to meet you

We're hiring a Legal BD Manager to join our Client Success team at Nexl to support the delivery of our collaboration cloud platform with our law firm customers. You'll be working closely with Marketing and BD teams from leading US law firms as well as our Client Success team to help our law firm clients be successful on our platform.

Who We Are:

At Nexl, we're on a mission to modernize the business of law. Nexl is a CRM, Email Marketing System and Collaboration platform all in one tool built for law firms. With a virtual office spanning six continents and offices in Chicago, London, and Sydney, Nexl is rapidly expanding and making waves in the LegalTech world.

Our Values:

· Keeping it Simple – We adore simplicity and strive to cut through the clutter.

· Never Stop Innovating with Haste – Our aim is to deliver quickly but never compromise on quality.

· Being Real – We value honesty with our customers, our team and ourselves.

· Integrating Perspectives – Our decisions reflect our collective strength, prioritizing the greater good over individual gains.

· Building for Collaboration - Collaboration is at the core of what we do, for our team and our customers.

We're backed by the best VCs around the globe including EVP, Shearwater Capital, Saniel Ventures and The LegalTech Fund as well as angels from the best law firms in the world.

We closed our Series A fundraise at the end of last year and we're looking to scale our US presence. You can read about our fundraise here:

The Opportunity:

We're looking for a Legal Client Success Manager Manager to support the delivery of our CRM solution and work closely with law firm clients and the broader Client Services team. You'll be supported by a great team and you'll have opportunities to grow and expand with a rapidly growing startup.

We're looking for someone to be based in a US time zone (ideally based in North America and Canada).

The ideal candidate has worked closely with law firms, you might have been a Marketing Manager in a law firm or implemented software for law fiirms.

What You'll Do:

Oversee the planning, execution, and delivery of our platform for law firms.
Build strong, positive relationships with clients to ensure their success and satisfaction.
Train lawyers and their teams on the utilization of our innovative cloud-based CRM system and various standard use cases.
Address customer inquiries, resolve issues, and provide ongoing support in using our software.
Identifying opportunities for upgrades and additional services based on client needs.
Maintaining regular communication with clients to keep them updated on project progress and developments.
Collaborate with internal teams to improve our solution based on customer feedback and needs.
Create and present detailed project reports, including project status updates and project completion reports.
Ensure deliverables align with the company's objectives and maintain our high standard of quality.

Your Background

Deep Marketing and BD legal expertise: You've worked in the Marketing and BD function of law firms and worked with lawyers before. You live and breathe the legal industry.
Proven Project Management Expertise: Demonstrated success in delivering CRM solutions or similar projects for clients with a focus on planning, execution, and timely delivery.
Client-Focused Relationship Builder: Skilled in fostering positive client relationships, addressing inquiries, and providing exceptional support for client satisfaction.
Tech-Savvy and Innovative: Proficient in cloud-based technologies, capable of training users and identifying upgrade opportunities.
Adaptable and Growth-Oriented: Thrives in a rapidly growing startup environment, takes ownership of projects, and embraces challenges.

The Work Culture at Nexl:

Highly transparent with fortnightly (twice a month) all-company meetings - with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance).
You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing and sales.
We're a remote-first culture with the ability to work at a co-working space if desired.
A work-life balance you won't find elsewhere.
Ability to participate in our Employee Stock Option Plan.

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