Inbound Call Center Representative - Saratoga Springs, United States - Prime Storage Group

Prime Storage Group
Prime Storage Group
Verified Company
Saratoga Springs, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job description

Customer Service Agent (Entry Level): (Call Center)
Avg First Year earnings: 45k-65k

Multiple shifts available: 40 hours a week


Summary
The Customer Service agent is responsible for providing exceptional customer service to potential and existing customers/tenants. This position is ever-growing and tasks can change on daily basis. The main function is answering inbound existing and potential tenant/customer calls for our storage facilities and campgrounds. Must be comfortable identifying customers' needs, knowledgeable about new services, and able to inform of processes.


Responsibilities and Duties

Skills Required:


  • Professionalism
  • Strong customer service and phone skills
  • Salesfocused, selfmotivated, reliable, persistent, passionate, and enthusiastic
  • Accurate and detailoriented, ability to succeed in expectations
  • Ability to multitask and manage deadlines
  • Background in sales, preferably phone sales
  • Ability to manage sensitive and critical information
  • Excellent communication skills, written and verbal
  • Ability to work well alone or with a team, for a highlevel output
  • Dependability, ability to follow instructions and take responsibility for actions
  • Sound critical thinking; showing the ability to manage difficult customer situations, respond in a timely manner to customer's needs, solicit feedback to improve services

Specific Duties

  • Anything deemed necessary by management
  • Precise, clear, timely, and effective property communication
  • Answering inbound calls for tenants/customers and potential tenants/customers, assisting them in a timely and professional manner
  • Excel reports on the daily revenue
  • Maintains and improves quality results by adhering to company standards and guidelines
  • Maintains communication equipment by reporting issues (IE call potential/phone/headsets/printer, etc.)

EEO

Pay:
$18.50 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Onthejob training
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year
  • 2 years
  • Under 1 year

Shift:

  • Day shift
  • Evening shift
  • Rotating shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Work setting:

  • Call center
  • Inperson

Education:


  • Associate (preferred)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)

Work Location:
In person
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