- Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc.
- Follows appropriate policies and procedures.
- Researches and analyzes data to address customer service issues.
- Provides information and recommends solutions.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Provides external and internal customers with requested information.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- HS diploma
- Minimum of 3 months experience in a customer service environment; or any combination of education and experience which would provide an equivalent background.
- Knowledge of the application of benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, healthcare terminology, claims and products and experience using PC, database system, and related software (word processing, spreadsheets, etc.) ISG, and IE3 preferred.
- ISG and IE3 experience preferred.
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable
-
Sales and Service Associate
6 days ago
HomeTrust Bancshares, Inc. Roanoke, United StatesServes as the primary customer contact for new account openings, account maintenance requests, and problem resolutions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, enters deposits into Sales, Associate, Service, Dep ...
-
Food Services Associate
11 hours ago
Carilion Clinic Roanoke, VA, United States Full timeFull time, day shift opportunities with Carilion Clinic Dining and Nutrition Services - Food Services Associates for multiple locations: Carilion Roanoke Memorial Hospital. 8 or 10 Hour shifts with some weekends required. Full time employees are eligible for $2,000 sign on bonus, ...
-
Dining Services Associate
3 days ago
Berkshire Health & Rehabilitation Center Vinton, United StatesBerkshire Health & Rehabilitation Center - Berkshire Health & Rehabilitation Center, a 180-bed healthcare center in Vinton, Virginia, is seeking an energetic and customer focused Dining Services Associate. We recognize that food brings people together, and dining is an important ...
-
Food Services Support Associate
4 days ago
Carillion Health System Roanoke, United States" · Food Services Support Associate - Culinary Center · Roanoke, VA, US, 24014 · Employment Status: Full time · Shift: Day · Facility: Central Kitchen/Culinary Center · Requisition Number: 146564 · How You'll Help Transform Healthcare: · As a vital member of our team, you'll not ...
-
Food Services Support Associate
4 days ago
Carillion Health System Roanoke, United States" · Food Services Support Associate · Roanoke, VA, US, 24016 · Employment Status: Full time · Shift: Any Day, Any Shift · Facility: Carilion Clinic - 3 Riverside · Requisition Number: 146620 · Header · * Onsite, Remote or Hybrid: Onsite · * Sign on Bonus: $2,000 sign-on bonus ava ...
-
Client Services Associate
2 weeks ago
SPS North America Inc Roanoke, United StatesJob Details · Level · Entry · Job Location · CHS ROAN - Westlake, TX · Position Type · Full Time · Job Category · Customer Service · Description · Job Title: Client Services Associate · Reports To: The Client Services Associate will report to the Client Services Superviso ...
-
Client Services Associate
3 weeks ago
SPS North America Inc Roanoke, United StatesJob DetailsLevelEntryJob LocationCHS ROAN - Westlake, TXPosition TypeFull TimeJob CategoryCustomer ServiceDescriptionJob Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent ...
-
Sales and Service Associate
2 weeks ago
Home Trust Banking Partnership Vinton, United StatesJob Summary · The Sales and Service Associate handles a variety of routine financial transactions, provides solutions to suit the customer's financial needs, and resolves any problems they encounter with their prevailing accounts. This position engages with new businesses and peo ...
-
Food Services Support Associate
3 weeks ago
Carilion Clinic Roanoke, United StatesHeader Onsite, Remote or Hybrid: Onsite Sign on Bonus: $2,000 sign-on bonus available per applicable guidelines (external applicants only) How Youll Help Transform Healthcare: As a vital member of our team, youll not only play an important role in Food Service, Support, Associate ...
-
Food Services Support Associate
3 weeks ago
Carilion Clinic Roanoke, United StatesOnsite, Remote or Hybrid: Onsite · Sign on Bonus: $2,000 sign-on bonus available per applicable guidelines (external applicants only) · Header · Onsite, Remote or Hybrid: Onsite · Sign on Bonus: $2,000 sign-on bonus available per applicable guidelines (external applicants onl ...
-
Customer Service Associate Manager Spanish
3 weeks ago
Wells Fargo Roanoke, United StatesSupervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service. Identify opportunities for custo Customer Service, Associate M ...
-
Part Time Customer Service Associate
2 weeks ago
Zips Car Wash Roanoke, United States Part timeJob Details · Job Location · VAROA Dale - Roanoke, VA · Position Type · Part Time · Education Level · High School · Travel Percentage · None · Job Shift · Any · Job Category · Customer Service · Description · How would you like to write your own paycheck? Check us out ...
-
On Call-Office Service Associate Floater
2 weeks ago
The Millennium Group Roanoke, United States15.50 per hour 15.50 | Roanoke, VA, USA | Hourly | Part Time · Key Responsibilities: · Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.) · Deliver, pickup, and transport materials ...
-
Marsh & McLennan Companies Roanoke, United StatesInsurance Marketing Associate, Private Client Services Richmond or Roanoke, VA - Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10,000 Client Service, Insurance, Associ ...
-
Marsh & McLennan Companies Roanoke, United StatesCompany: · Marsh McLennan Agency · Description: · Insurance Marketing Associate, Private Client Services · Richmond or Roanoke, VA · Our not-so-secret sauce. · Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordin ...
-
Marsh & McLennan Companies Roanoke, United StatesCompany:Marsh McLennan AgencyDescription:Insurance Marketing Associate, Private Client Services Richmond or Roanoke, VAOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 1 ...
-
Marsh McLennan Agency Roanoke, United States OTHERInsurance Marketing Associate, Private Client Services Richmond or Roanoke, VA · Our not-so-secret sauce. · Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest t ...
-
Culinary Center Food Services Support Associate
2 weeks ago
Carilion Clinic Roanoke, United States Full timeOnsite, Remote or Hybrid: · Onsite · Sign on Bonus: · $2,000 sign-on bonus available per applicable guidelines (external applicants only) · How You'll Help Transform Healthcare: · As a vital member of our team, you'll not only play an important role in our patient care community ...
-
Batteries Plus Bulbs Roanoke, United States Part time**Batteries Plus Bulbs** is the nation's largest growing battery and light bulb franchise is currently searching for part-time customer-oriented individuals at our Roanoke, VA location. Our stores offer national brands at exceptional value. Our Trusted Advisors provide knowledge ...
-
Food Services Support Associate
5 hours ago
Carilion Clinic Rocky Mount, United StatesOnsite, Remote or Hybrid: Onsite · Sign on Bonus: $2,000 sign-on bonus available per applicable guidelines (external applicants only) · How You'll Help Transform Healthcare: · As a vital member of our team, you'll not only play an important role in our patient care community, ...
Client Services Associate I - Roanoke, United States - Elevance Health
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Title:
Client Services Associate I
Location:
This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.
The Client Services Associate I will be responsible for performing customer service in a sales/account management environment.
How you will make an impact:
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.15/hr.
Locations:
California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.
The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.