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Fort Lauderdale

    Reservation and Sales Agent - Fort Lauderdale, United States - North Beach Village

    North Beach Village
    North Beach Village Fort Lauderdale, United States

    3 weeks ago

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    Description
    Job DetailsJob LocationGeneral
    • Fort Lauderdale, FLPosition TypeFull-Time/Part-TimeJob ShiftAnyMaintains an inventory of vacancies, reservations, and room assignmentsPossesses a working knowledge of the reservations department.
    Takes same-day reservations and future reservations when necessary.

    Knows cancellation proceduresComplete daily checklistKnows room locations, types of rooms available, and room ratesUses persuasive selling techniques to sell rooms and to promote other services of the hotelKnows daily activities and meetings taking place in the hotelBe fully aware of all room availability, descriptions, and ratesConfirm room reservations with the intent to upsellFully understand and use our Property Management System (Clock) Follow-up with sales leadsReports any unusual occurrences or requests to the manager or assistant managerManages and resolves all guest complaints in a professional and courteous mannerProcesses guest check-outs and handle monetary transactionsMaintains customers privacyMaintains a high level of professional appearance and demeanorPerforms other duties as assignedNorth Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    High school diploma or equivalent.
    Ability to communicate with the public, hotel staff, and management in a professional manner.
    Knowledge of surrounding areas and local events.
    Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
    Ability to learn safety, emergency, and accident prevention policies and procedures.
    Skilled in the use of front office equipment.
    Knowledge of proper telephone etiquette.
    Ability to work a flexible schedule, including weekends and holidays.
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