Technician, Field Service, Tustin, Ca - CECO Environmental

CECO Environmental

Verified Company

Tustin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We are adding a Field Service Technician to a newly acquired business platform Compass Water Solutions, a leading global supplier of membrane-based
industrial water and wastewater treatment systems.

Do you enjoy international travel? This position will require extensive travel (up to 90%) with extended durations (up to 3 weeks) for the installation, commissioning, and service of CWS equipment.

Travel accommodations may be on a ship, offshore platform, or remote locations with mínimal facilities.

This position is onsite located in Tustin, CA.

RESPONSIBILITIES:

Effectively handle commissioning and startups for all CWS equipment worldwide. Provide daily reports on problems encountered, and corrective action(s) taken, and obtain a signoff on each job.
Train CWS authorized service representatives and customers on how to properly operate and maintain all CWS systems and components. Provide support including but not limited to scheduling, billing issues, labor rates, personnel training, quality, and technical.
Process daily warranty/nonwarranty issues regarding items such as but not limited to logging in and scheduling Return Authorizations, determining what is considered warranty per our policies, and use sound practices to handle these related issues quickly to assure customer satisfaction. Interface and communicate with service management on all customer service issues.
Prepare reports for service management including but not limited to field service reports, tracking billable hours, parts sales, return authorization, etc.
Create and update operations, maintenance manuals and service manuals as required.
Promote aftermarket parts, service and maintenance contracts through our representative network and direct customer contacts.
Calibrate and/or repair equipment returned from the field.
Keep up to date with new CWS products and technologies.
Perform all other tasks and duties assigned by the Director Aftermarket Sales & Service including but not limited to FAT testing, research testing, engineering assistance, etc.

EXPERIENCE AND SKILLS REQUIRED:

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Prior technical, mechanical experience required and marine shipboard strongly desired
:

Strong mechanical and electrical aptitude required.
Flexibility with schedule and work hours required.
Must be willing and able to travel domestic and internationally for extended periods.
Trade school education or equivalent experience preferred.
English writing and communication skills required.

Physical Fitness Required: