Caregiver Manager - Palo Alto, United States - The Key

Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.

Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.

Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families.

Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

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Job Summary / Purpose:
The Caregiver Manager will play a pivotal role in overseeing and coordinating caregiving services within TheKey. This role will manage and support caregivers, ensuring the delivery of high-quality care to clients. The Caregiver Manager is responsible for coordinating the daily schedules of assigned caregivers and clients. Ensuring that the caregiver experience is supported, including caregiver inquiries and concerns, onboarding, compliance, and ongoing training.

This role will ensure that all shifts are staffed accurately, and appropriately and will work to drive high-quality service to our caregivers and the clients they support.

This role requires strong leadership, compassion, and excellent organizational skills to maintain efficient operations and uphold standards of care.


Essential Duties and Responsibilities:

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
• Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
• Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
• Support and facilitate ongoing training for caregivers to enhance their skills
• Ensure caregivers are up to date in their licensing and compliance
• Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date. Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
• Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
• Schedule client visits according to care plans and staff availability
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
• Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
• Oncall and afterhours support as needed
• Additional duties as assigned

Required Skills, Education, and Certifications:

• Bachelor's degree in a related field or the equivalent experience.
• Two (2) years experience in health care, elder care, social work, or related industry
• One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred
• Ability to multitask, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
• Ability to effectively communicate, both orally and in writing, with clinical and nonclinical personnel
• Computer proficiency and ability to document timely and accurate notes in the system

Physical Requirements:

• Ability to travel approximately up to 10% of the time
• Ability to lift and carry up to 1520 pounds

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