Front-end Team Lead - Monona, United States - Walmart
Description
Responsibilities:
- Supervise and coordinate activities of the front-end team, which may include cashiers, baggers, and customer service associates.
- Train new team members and provide ongoing guidance and support to existing staff.
- Ensure that all transactions (returns, exchanges, purchases) are processed accurately and efficiently.
- Handle customer inquiries and complaints promptly and professionally, escalating issues when necessary.
- Monitor and maintain the cleanliness, presentation, and organization of the store's front-end area.
- Ensure proper cash handling procedures are followed, including cash drawer counts, change fund verification, and all necessary paperwork.
- Assist in the planning and implementation of store's promotions and sales.
- Enforce company policies and procedures while adhering to all safety policies.
- Assist with inventory management and control.
- Work closely with store management to achieve sales goals and business objectives.
Qualifications:
- Previous experience in a retail environment, preferably in a supervisory role.
- Strong customer service skills with the ability to resolve customer complaints efficiently.
- Excellent leadership and team management skills.
- Ability to multitask and manage time effectively.
- Knowledge of cash management and retail operations.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent. Higher education or certifications in Retail Management or related fields are a plus.9. Bilingual (Spanish) is a PLUS.
Pay:
$21.00 per hour
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