Customer Service Engineer - Auburn, United States - Vitesco Technologies GmbH

Vitesco Technologies GmbH Auburn, United States

4 weeks ago

Description

** Customer Service Engineer**

Job ID: 15581 Location: Deer Park, IL, US Auburn Hills, US

Responsible as a technical expert for the initial customer contact and the combined processing concerning 0-km issues and if applicable for warranty field returns. Additionally supports the BUs / plants regarding sorting/flash actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.

Establishes a trusting relationship with the customers plant engineering, line operators, quality departments, and customer service organizations

Manages the specific customer location with proactive visits at a frequency agreed with the customer

Operates as the direct contact and response person to customers complaints (not necessarily on site).

Provides quick and accurate feedback to the manufacturing plants and if applicable to the Bus regarding quality / manufacturing issues

Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce to reduce part returns and the related costs

Coordinates the transfer of return part to appropriate analysis centers and, if applicable, registers complained parts in the return database

Support of the product changes, customer plant trial runs and safe launch activities at customers facilities

Required knowledge:

Expert knowledge of automotive technology

Fluent English (written and spoken)

Very good PC knowledge (MS office, customer specific car analysis tools)

3 plus years of experience

**Working Time:** Full time

**Your Contact Partner:** Daniel Cable

**EEO Statement**

EEO / AA / Disabled / Protected Veteran Employer. Vitesco Technologies offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Vitesco Technologies provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to like careers_usa& or contact US Recruiting at This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion vehicles, Vitesco Technologies makes mobility clean, efficient and affordable. The product range includes electric drives, electronic control units, sensors and actuators, and exhaust-gas aftertreatment solutions. In 2020, Vitesco Technologies recorded sales of around 8 billion Euros and employs almost 40,000 people at around 50 locations worldwide. Vitesco Technologies is headquartered in Regensburg, Germany.

**Nearest Major Market:** Chicago

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