Solutions Architect - Tualatin, United States - Portland General ElectricPortland General Electric

Portland General ElectricPortland General Electric Tualatin, United States

3 weeks ago

Description

Summary
HYBRID-
Work Hours: 40 hours. Local for now This position has the opportunity for an extension or FTE.

Overview:

Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or similar are a plus.

How many years of experience are you looking for?: 5+
We are looking for an experienced Contact Center Solution Architect to join our Customer Application team.

As the Solution Architect, we are seeking someone to play a critical role in designing, implementing, and optimizing contact center solutions for our clients.

The role will design and develop the architecture (integrated process, applications, data, and technology) solutions to our Contact Center Operations problems in alignment with the enterprise architecture direction and standards.

This role will perform technical planning, architecture development and modification of specifications.

PGE recently implemented and upgraded to Cisco WxCCE and we seek to leverage the new cloud platform and continue to reduce the complexity and increase reliability of our systems.

We are also continuing to focus on advancing functions to support our Contact Center Advisors and Customers, leveraging GenAI and maximizing our use of our applications.

This role will be responsible for researching and developing specifications for new products/services, applications, and service offerings on this new technology stack.

This work will result in a technology roadmap for the future.
Roles & Responsibilities

Key Responsibilities:

Solution Design:
Design end-to-end contact center solutions based on client requirements, industry best practices, and emerging technologies.

Technical Leadership:
Provide technical leadership and guidance to teams, including managed services vendors.

Requirements Analysis:

Collaborate with application administrators and stakeholders to gather and analyze business requirements, translating them into technical solutions and architecture designs.

Technology Evaluation:

Evaluate and recommend contact center technologies, platforms, and tools that align with business goals, customer needs, and industry standards.

Integration and Customization:

Define integration strategies and oversee the integration of contact center solutions with CRM systems, IVA systems, and other enterprise applications.

Performance Optimization:
Optimize contact center performance by identifying bottlenecks, optimizing workflows, and implementing performance tuning strategies.

Security and Compliance:

Ensure contact center solutions comply with security standards, data protection regulations, and industry best practices for information security and privacy.

Documentation and Training:

Create technical documentation, architecture diagrams, and training materials for internal teams and clients on contact center solutions and best practices.

Continuous Improvement:

Stay updated with the latest trends, technologies, and innovations in contact center solutions, recommending enhancements and improvements to existing systems and processes.

Team and Work Environment

Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting: Team size is fairly small – 2-3 people but the client base is large.

It will work with the network and communication engineers, multiple managed services vendors, and a Contact Center of 250 advisors.

What would "a day in the life" of this role look like?: We are looking for an experienced Contact Center Solution Architect to join our Customer Application team.

As the Solution Architect, we are seeking someone to play a critical role in designing, implementing, and optimizing contact center solutions for our clients.

This role will perform technical planning, architecture development and modification of specifications.

PGE recently implemented and upgraded to Cisco WxCCE and we seek to leverage the new cloud platform and continue to reduce the complexity and increase reliability of our systems.

We are also continuing to focus on advancing functions to support our Contact Center Advisors and Customers, leveraging GenAI and maximizing our use of our applications.

This role will be responsible for researching and developing specifications for new products/services, applications, and service offerings on this new technology stack.

This work will result in a technology roadmap for the future.
What interaction level with this role have the team members and hiring manager? There is daily interaction

What would you say is the top priority for the worker over the first few weeks/months?: Provide assessment of the application landscape and develop roadmap for improvements.

What do you foresee being the biggest challenge in this role? The environment landscape is large and there are many stakeholders with institutional knowledge.

Minimum Qualifications
Required Skills
Is utilities experience required? (Y/N) N

Qualifications:

Proven experience as a Solution Architect or Technical Lead with a focus on contact center solutions.
Strong knowledge of contact center technologies, including IVR systems, ACD systems, CTI integrations, workforce management, and reporting/analytics tools.
Experience with contact center platforms such as Cisco, or similar.
Proficiency in cloud-based contact center solutions, such as Cisco Cloud, AWS Connect, Twilio Flex, or Genesys Cloud.
Expertise in designing scalable and resilient architectures, including high availability, disaster recovery, and load balancing.
Excellent communication, presentation, and stakeholder management skills.
Ability to work collaboratively in a cross-functional team environment and lead technical discussions and workshops.

Education Requirements (Experience in Lieu of Degree): Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree is a plus.

Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or similar are a plus.

How many years of experience are you looking for?: 5+

#J-18808-Ljbffr

Senior Solutions Architect

3 weeks ago

Maven Workforce Tualatin, United States

Summary · HYBRID- Work Hours: 40 hours. Local for now This position has the opportunity for an extension or FTE. · Overview: · Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or sim ...
Solutions Architect

3 weeks ago

Portland General ElectricPortland General Electric Tualatin, United States

Summary · HYBRID- Work Hours: 40 hours. Local for now This position has the opportunity for an extension or FTE. · Overview: · ?Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or ...
Senior IT Solutions Architect

2 weeks ago

Portland General Electric Tualatin, United States

Portland General Electric · Senior IT Solutions Architect · Tualatin , · Oregon · Apply Now · At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we star ...
Solutions Architect

4 weeks ago

Portland General Electric Tualatin, United States

Job Description · Job DescriptionSummary · HYBRID- Work Hours: 40 hours. Local for now This position has the opportunity for an extension or FTE. · Overview: · Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, G ...
Solutions Architect

3 weeks ago

Presidio Lake Oswego, United States

· SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT · Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starte ...
Senior IT Solutions Architect

3 weeks ago

Portland General Electric Tualatin, United States

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promot ...
IT Solution Architect

3 weeks ago

Tillamook County Creamery Association Portland, United States

What you will do: · The IT Solution Architect is part of the IT team and is responsible for delivering greater business value from Tillamook's investments in Microsoft's Cloud Data Warehousing resources such as Azure and Fabric. The role will plan the architecture and solution d ...
Contact Center Solution Architect

3 weeks ago

Sky Consulting Inc Tualatin, United States

This is a W2 contract, Hourly rate with Medical+ Dental + Vision benefit. No Sponsorship is available now or in the future. (No C2C or 3rd party sales recruiter enquiries) · Title: Senior Solutions Architect · Location: Tualatin, OR · Duration: 6 month contract . HYBRID- Work ...
Solutions Architect

2 weeks ago

HCLTech Hillsboro, United States

Location: Hillsboro, OR (Day 1 onsite) · Title: PLM – Solutions Architect · PLM (Product Lifecycle Management) Solution Architect in the semiconductor industry plays a crucial role in designing and implementing effective solutions to manage product development, manufacturing, an ...
Microsoft Solutions Architect

3 hours ago

Swinerton Oregon City, United States

J9630 · *This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned · The Microsoft Solutions Architect is a technical leader responsible for the design, delivery and ongoing support of complex ...
Solutions Architect

4 days ago

AZAD Technology Partners Vancouver, United States

AZAD Technology Partners is seeking a Solutions Architect for a full-time, W2 Contract position based in Peoria, IL. · Schedule: · Full-time, 40 hours/week, On-Site. · Assignment Duration: · 12 Months · Compensation & Benefits: · Compensation is between 52 · hourly. · Benefi ...
Contact Center Solution Architect

1 month ago

BizTek People, Inc. | APA International Placement Consultants Tualatin, United States

Title: Contact Center Solution Architect · Duration: 7 Months · Location: Tualatin, OR - Local Caniddates · This position has the opportunity for an extension or FTE. · Description · We are looking for an experienced Contact Center Solution Architect to join our Customer Applicat ...
IT Network Solution Architect

22 hours ago

Portland General Electric Portland, United States Full time

Key Responsibilities · Conformance Review (CORE) Plans formal reviews of activities, processes, products or services. Evaluates and independently appraises the internal control of automated business processes based on investigative evidence and assessments undertaken by self or t ...
Senior Solution Architect

3 weeks ago

U.S. Bancorp Portland, United States

Candidate provides strategic input for long-term application direction and executes on specific initiatives that support the long-term viability of the Integrated Card System. Ensures compliance with Enterprise Architecture, Technology Standards, and Solution, Mainframe, Cloud Ar ...
IT Network Solution Architect

3 days ago

Portland General Electric Portland, United States

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promot ...
Principal Solution Architect

1 week ago

Cedent Consulting Portland, United States

Title: · Principal Solution Architect - Planning · @ Portland · , · OR · Terms of Hire: Full Time. · Job description · The Enterprise Architecture team partners and engages with business and technology leaders across all business functions within the enterprise in planning, ...
Infrastructure Solution Cloud Architect

1 week ago

MKS Instruments Beaverton, United States

Understand and develop an Architecture framework with focus on Cloud Services and On Premises. Negotiate and develop system and application solutions in Cloud migration and Cloud based projects. Lead the design, development, and deployment of solutio Cloud Architect, Solution, In ...
Contact Center Solution Architect

1 week ago

Careerbuilder-US Beaverton, United States

Role: Contact Center Solution Architect · Duration: 7 Months · Location: Tualatin, OR (Hybrid) · Key Skills: Solution Design, Cisco Cloud, AWS Connect, Twilio Flex, or Genesys Cloud, IVR systems, ACD systems, CTI integrations · Overview: · We are looking for an experience ...
IT Network Solution Architect

1 day ago

Portland General Electric Portland, United States

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we havent stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote ...
Network Solution Architect

1 week ago

Hamilton Barnes Associates Limited Portland, United States

Hamilton Barnes is representing one of the largest IT consultancies in Europe, seeking to hire a Network Solution Architect on a 6-month contract. · The role will be remote with some on-site travelling to workshops across Europe. · If you are interested in finding out more about ...