IT Support Desk - Murrieta, United States - 360s2g

Description

• Provide technical support services to staff and students during core business
• Provide Tier 2 desktop break/fix support and ensure the incident resolution process is effectively executed by the er submission to the helpdesk ticketing system)
• Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact a staff member for resolution, and ensure all reporting is completed and documented in the Helpdesk app.
• Troubleshoot print and scan capability functions of networked print units
• Assist command equipment specialists with an annual inventory of all IT assets, follow local procedures
• Perform image upgrades for all Microsoft Windows operating systems versions
• Perform onsite support of workstation/laptop/tablet installation and equipment setup
• Provide desktop support and manage the break/fix process to resolve technical issues
• Work with all levels of personnel to troubleshoot technical problems and provide general technical assistance
• Manage daily operation of all network equipment and capabilities.
• Maintain PC, workstation, laptop, and tablet system configurations
• Analyze and resolve technical issues
• Respond, diagnose, and remediate server issues in a dynamic environment
• Report allocation recommendations, performance, and network capacities to Network Manager based on trend analysis
• Maintain AV equipment.
• Track all Server Activity including system log verification and perform software upgrades on client servers
• Address questions about technical problems and improve efficiency by evaluating system network functions and reviewing system logs
• Detect and verify malicious or suspicious activity
• Manager/Task Lead to maintain the integrity of the network, server deployment, and security
• Install and configure all versions of Windows Server (Both SHB and Non-SHB loads)
• Manage backup and recovery support
• Maintain access to administratorlevel privileges on all servers and desktops to ensure the integrity of those systems
• Design and configure training classrooms and support local and remote site special projects
• Manage comprehensive virtual machine environments, server, network security, and network administration in various environments
• Establish a contingency plan and failover capability
• Resolve issues involving streaming video, graphic design, webenabled graphic tools, interface development, and content management systems