Onsite Patient Access Representative - Oneonta, United States - Optum

Optum

Verified Company

Oneonta, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start
Caring. Connecting. Growing together.

The
Patient Access Associate welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with the hospital is exceptional; the
Patient Access Associate will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital.

Secure required signatures from patients and/or representatives to protect hospital's interests. Provides excellent patient experience for guests with a high level of professionalism.

This position is full-time, Monday - Friday with a rotation of every other Saturday and Sunday. Employees are required to work our normal business hours of 6:30am to 2:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at AO Fox hospital 1 Norton Ave. Oneonta NY.

We offer 4-6 weeks of on-the-job training.

The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, precertification, predeterminations, and preauthorizes according to insurance plan requirements
Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
Collects patient copays as appropriate and conducts conversations with patients on their outofpocket financial obligations
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains uptodate knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Shortterm disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
1+ years of customer service experience
Must be 18 years of age or older
Ability to work our normal business hours of 2:30pm to 10:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

1+ years of experience in scheduling and authorizations
Healthcare experience and clinical knowledge

Soft Skills:

Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization.
Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.
Strong