Customer Service Representative - West Bridgewater, United States - Bridgewater Motor Works Ltd
Bridgewater Motor Works Ltd
West Bridgewater, United States
Verified Company
2 weeks ago
Description
Responsible for acting as a liaison between customers and the company. Assists with appointments, complaints, orders, errors, account questions, repair orders, and other queries.PRIMARY RESPONSIBILITIES
- Greet customers warmly and ascertain problems or reasons for calling or stopping by.
- First to answer phones
- Supervise & maintain social media presence
- Use telephones to reach out to customers and verify account information.
- Cancel or upgrade accounts.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Schedule appointments
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Attempt to persuade customers to reconsider cancellation of appointments
- Inform customers of deals and promotions.
- Utilize computer technology in all aspects of daily work
- Work with the service writer to ensure proper customer service is being delivered.
- Perform mínimal data entry into QuickBooks.
- Monitor customer satisfaction.
- Make thank you calls.
- Maintains scheduled maintenance & recommended repair records.
- Contribute to the atmosphere that makes Bridgewater Motor Works an enjoyable place to work.
- Perform miscellaneous tasks that the owner performs.
Job Type:
Part-time
Pay:
$ $22.00 per hour
Expected hours:
per week
Benefits:
- Flexible schedule
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Application Question(s):
- Can you compose a short paragraph in English with proper grammar?
Education:
- High school or equivalent (required)
Experience:
- Customer service: 2 years (required)
Language:
- English (required)
Work Location:
In person
