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    Customer Service Representative - Birmingham, United States - Customer First Solutions

    Customer First Solutions
    Customer First Solutions Birmingham, United States

    1 week ago

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    Description


    ALABAMA RESIDENTS

    Customer First Solutions in Hoover, AL is seeking a talented and dedicated Customer Service Representative to join our team. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients.

    Your main goal will be to ensure that our customers have a positive experience and receive the assistance they need with their insurance policies. This role offers a rewarding career path in the insurance industry. Join our team and be part of a company that puts customers first.

    We offer
    • Work from Home/Hybrid
    • Hands-On Training
    • Same-Day Advance Opportunities
    • Positive Work Environment
    • Cash Bonuses
    • Performance recognition and awards
    Responsibilities

    •Provide assistance and support to customers regarding insurance policies, claims, and inquiries

    •Ensure accurate and timely processing of customer requests, including policy changes, billing inquiries, and coverage updates

    •Collaborate with insurance agents and underwriters to address customer needs and resolve any issues or concerns

    •Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations to effectively communicate information to customers

    •Document and track customer interactions and inquiries in the company's CRM system for future reference and analysis

    Qualifications

    •Excellent communication skills, both verbal and written

    •Ability to multitask, prioritize, and problem-solve effectively Competencies

    •Strong attention to detail and accuracy in handling customer information

    •Ability to remain calm and professional in high-pressure situations

    •Strong interpersonal skills and ability to build rapport with customers

    •Ability to work independently and as part of a team
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