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    Hotel Event Planning Manager - San Antonio, United States - HYATT Hotels

    HYATT Hotels
    HYATT Hotels San Antonio, United States

    2 weeks ago

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    Description
    Summary:
    A t Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

    The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include but are not limited to: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

    Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. If you would like to experience a "Day in the Life" at Hyatt, please clickhereand select "Hyatt Full Service".

    Direct responsibilities and expectations to include the following:
    • Establish and build long lasting relationships with clients
    • Come to work with a positive, upbeat attitude
    • Maintain positive working relationship with colleagues and guests
    • Mutual Respect with anyone you come into contact with
    • Support Hotel and Departmental Changes
    • Mentor, Coach and Train Colleagues
    • Assist to achieve total hotel financial results
    • Upsell and generate additional revenue at every opportunity
    • Forecasting accuracy - email Director of Events of any increases or decreases over $3K
    • Ensure all groups have proper billing on file and are approved prior to groups arrival
    • Produce an accurate bill for all groups with minimal post group bill adjustments
    • Update ongoing Envision comments during the planning and post event phase as well as all future booking comments - reaching out to clients
    • Execute all contracts terms and concessions outlined in signed Sales Agreement
    • Adhere to POE due back dates as indicated in the contract
    • Space management - assist with releasing space in a timely manner to maximize space and revenue
    • Provide detailed information to Hotel Operations with a minimum of 5 days prior to groups arrival
    • Provide detailed GDR's for client review in a timely manner
    • Strive for excellence in service and HySat Medallia results
    • Pre-Con - all major market groups with more than 100 rooms on peak will require a Pre-Con (unless client indicates they do not want one)
    • Communication - all changes, details and information accurately communicated to all departments in a timely manner, using the
    • systems we will implement and have in place
    • Be fully engaged and committed to being your best both inside and outside of work
    B enefits Include:
    • Complimentary & Discounted Hyatt Hotel Rooms
    • Flexible Schedules
    • Paid Time Off (PTO)
    • Competitive Pay
    • 401(k) Match
    • Medical, Dental, Vision Insurance after 30 Days of Employment
    • Tuition Reimbursement
    • Free Annual VIA Bus Pass/Discounted Parking
    • Free Meals Provided in Employee Cafeteria
    • Opportunities for Career Growth
    This is not your typical career opportunity. This is the Hyatt Touch.

    Qualifications:
    • A minimum of 3-5 years of hotel event sales/event planning, completed Event Management trainee program or comparable experience preferred
    • Bachelor's degree and/or 3+ years of hotel and/or food & beverage experience preferred
    • Must be experienced in general computer knowledge and programs
    • Refined verbal and written communication skills
    • Present a professional appearance and confidence
    • Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment
    • Strong time management & multi-tasking skills with the ability to work well under pressure
    • Demonstrate positive leadership characteristics, which inspire employees to exceed standards and expectations
    • Experience in creative development of marketing concepts, custom proposals and promotional events to increase local event sales
    • Understanding of negotiation and interpretation of contracts
    • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, banquets, accounting, restaurants and engineering
    • Knowledge of meeting room set-ups and capabilities, sleeping room configurations and types
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