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IT Manager - Naperville, United States - SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347
Description
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Summary/Purpose
Responsible for the digital asset management of the organization, company intranet site, social media presence, and various technology support functions.
Primary Duties and Responsibilities
Company intranet site administration, content creation and publishing, maintenance, improvements, integration with other digital assets as necessary.
Create, maintain, and ensure presence on various, appropriate company social media platforms. Ensure compliance with HQ and compartmentalize assets so they can be easily separated.
Site administrator for company websites including maintenance, improvements and protection of company digital assets.
Maintain inventory of technology assets (computers, tablets, phones, cameras, etc.) and rotate assets as necessary to balance financial responsibility aligned with best-in-class hardware.
Provide administrative support to organization (account creations, passwords and resets, etc.).
Develop overall support strategy for organization (i.e., standards when various accounts are necessary such as Google or Apple).
Develop list of IT assets for each position in the organization and provide those assets during onboarding (both hardware and software).
Provide support during the offboarding process to ensure collection of assets and cancellations of accounts/subscriptions.
Maintain and update malware protection devices to prevent viruses or computer hacking.
Support integrated technology infrastructure across multiple locations.
Spearhead smooth transition to HQ required technology changes as appropriate.
Ensure accounts and hardware no longer in use are closed out/repurposed/retired in a frugal, safe, and responsible manner.
Act as support contact for ad hoc technology issues or needs.
Additional responsibilities as assigned.
Performance Competencies
Integrity Uncompromising, ironclad. Does not cut corners. Does what is right, even when it means taking a stand. Earns trust of co-workers. Intellectually honest. Not politically expedient.
Oral Communication The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
Written Communication Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar. Is familiar with the structure and content for business procedures.
Team Building Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments
Planning and Organizing Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers. Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively juggles multiple projects. Coordinates plans with other managers and executives. Manages personal time well.
Independent/Takes Initiative Takes calculated risks with favorable outcomes. Although committed to the team, is willing to take an independent stand. Initiates projects.
Judgment and Decision-Making Applies a mature approach to decision-making. Demonstrates consistent logic. Anticipates consequences of decisions.
Dependability The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Customer Focus Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.
Technology Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting. The individual uses typical communication devices to effectively speed communication, and appropriately utilizes company-approved, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.
Qualifications – Knowledge, Skills, and Abilities
Education and Experience
Bachelor's degree in Information Technology and Administration preferred, but not required.
Computer Skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, and Excel.
Strategic Skills
Comprehends the "big picture." Determines opportunities and threats. Is comfortable contributing to the strategic plan and future direction for the organization.
Listening Skills
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Working Conditions
The work of this position is predominantly carried out in a shop or job site but may also be performed remotely. Exposure to the shop where vehicles and equipment are housed and maintained is expected.
Noise level in the work environment is usually quiet.
Flexible work from home options available.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
