- On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
- Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
- Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
- Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
- Operating System Support: Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting.
- Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
- Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
- User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
- Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
- Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
- Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
- Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
- Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
- Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
- Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
- Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
- Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
- The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
- Prolonged periods sitting at a desk and working on computer.
- Occasional walking between facilities.
- Occasional lifting, pushing, pulling up to 15 lbs.
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Financial Services - Evansville, United States - Encore Technologies
Description
Position Summary
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
Qualifications
Physical Requirements:
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.