Seeking Strong Client Support Representative - Brea, United States - Home Care Providers

Home Care Providers

Verified Company

Brea, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Do you want to make a difference in the lives of seniors?

If want a new challenge, Home Care Providers (HCP) is actively seeking a
Client Services Representative for our unique home care services in North Orange County.

This individual will be responsible for supporting our new clients set up the care they need to live the highest quality of life We are not your typical home care organization.

Our services include traditional home care and our new House Calls Program. We have a care solution for nearly all clients who call in for care.

The best person for the job is confident, passionate, tenacious, and LOVES helping seniors.

Employment Includes

Competitive pay
Full medical benefits include health, vision, and dental.
Work with an amazing supportive team
Generous PTO, sick leave, and paid holidays

About Us

Home Care Providers is a division of Western Healthcare Services (WHS), the premier integrated home healthcare services company in Southern California.

Headquartered in Orange County, Home Care Providers is a rapidly growing company that provides world-class private duty home care services to seniors throughout the Southern California region.

Our services are designed to meet the needs of clients requiring companionship, care and assistance in the home.

By providing these services we create a viable alternative to traditional institutionalized care, allowing clients to remain safely in the comfort of their own home.

Required Qualifications

Prior sales or customer service experience
Familiarity with Salesforce
Excellent computer and telephone skills
Must be able to align with our company's mission of providing quality care to keep clients happy, healthy and safe
Must be a strong communicator with the ability to manage crucial conversations through strong phone and written communication

Preferred Qualifications

13 years of business or customer service (retail or restaurant server) experience preferred
Spanish Seaker highly desired
Preferably attained or currently working toward a bachelor's degree from a fouryear accredited university or college

Responsibilities include:

Manage the sales pipeline:

Document leads, potential clients, and new clients in CRM database in a timely, accurate, and thorough manner
Regular followups, contact, and cultivation with potential clients
Efficiently and accurately complete new client authorizations submission and tracking, coordinate client intake paperwork

Manage the Client Onboarding

Coordinate the start of care for new clients by ensuring all paperwork is complete and accurate
Work with RNs to coordinate intake assessments in preparation for new client starts of care
Provide information to organizations that have regular contact with seniors in their communities
Maintain ongoing contact with prospective clients and key contacts in surrounding communities
to ensure followup and assessments are scheduled and clients start care

Required Knowledge, Skills, and Abilities

Must be selfmotivated and able to work without direct supervision.
Proficient in Microsoft Office and other basic business programs for general business use, including the preparation of marketingrelated materials and presentations.
Customer serviceoriented and skilled in customer conflict resolution techniques.

Required

High School Diploma or GED required.
Preferably attained or currently working toward a Bachelor's Degree from a fouryear accredited university or college.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

Home Care Providers has been serving the Southern California area for nearly 30 years.

Our goal is to help ease the daily struggles we face with aging for both our clients and the families of our clients.

Our team helps our clients live their life, in the comfort of their own home Our team of dedicated caregivers, LVNs, RNs, and support staff execute customized care plans crafted by our Registered Nurse.

Pay:
$20 - $22 / hour

Benefits: