AR towing - Little Rock, United States - State of Arkansas

State of Arkansas Little Rock, United States

3 weeks ago

Description

Position Number:

County:
Pulaski

Posting End Date: 4/28/2024

Anticipated Starting Salary:
$31,892

Towing & Recovery

The mission of the Department of Labor and Licensing is to protect the health, safety and welfare of the general public and the wage earners of Arkansas through the administration, enforcement and provision of services related to licensing, permitting, code enforcement, and employment as authorized by Arkansas law.

Position Information

Class Code:
X170C

Grade:
GS03

FLSA Status:
NON-EXEMPT

Salary Range:
$26, $37,749.00

Summary

The Arkansas Towing & Recovery Board Investigator is responsible for investigating complaints filed by law enforcement agencies, agency board members, and the public concerning compliance with current regulations under Arkansas Code & This position is governed by state and federal laws and agency/institution policy.

Functions

Responds to verbal and written complaints from consumers and advises them on the complaint process. Researches complaints by interviewing consumer and the towing operator either by phone or in person.

Compiles data and findings of the research on the complaint and determines if it needs to be forwarded to an administrative hearing.

Prepares correspondence advising consumer the status of their complaint. Investigates complaints of non-compliance with safety regulations on towing vehicles. Prepares reports for and attends monthly board meetings. Acts as a witness in administrative hearings or other legal proceedings when required. Performs other duties as assigned.

Dimensions

Occasional work other than normal business hours and occasional in-state travel is required.

Knowledge, Skills and Abilities

Knowledge of state and federal laws and regulations governing the towing industry. Knowledge of research methods and procedures. Knowledge of general business practices and procedures of members of the towing industry. Ability to review complaints and initiate action to begin investigations. Ability to identify sources for relevant information to complete investigations.

Ability to communicate information to concerned parties, mediate issues or conflicts and work to reach a fair resolution of the issues.

Ability to gather facts, analyze data, and prepare written or oral reports for agency use and/or administrative hearings.

Ability to interact with board members, agency personnel, the general public, law enforcement agencies, and members of the towing industry.

Minimum Qualifications

The formal educational equivalent of a high school diploma; plus two years of experience in the towing industry or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:
Little Rock

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