Regional Surgical Scheduler R29744 - Springfield, United States - Baystate Health

Baystate Health
Baystate Health
Verified Company
Springfield, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Category(s): Administrative Support, Staff Assistant


Full Time / Part Time:
Full-Time


Shift:
First


SUMMARY DESCRIPTION


Responsibilities include ensuring adequate assignments of physicians in all procedural area, by appropriate sub-specialty, ensuring maximum efficiency of clinic schedules & procedural rooms.

This position must be able to work collaboratively with physician leaders, directors, and managers to ensure physician coverage needs are met in each clinical area.

Excellent interpersonal skills and communication skills that support interacting with multiple health care team members required. It requires the ability to multitask and manage complex processes. Assumes additional responsibilities as necessary to support surgical services scheduling procedures.

Adheres to system and department compliance policies and any and all applicable laws and regulations. Performs other duties as assigned.


JOB REQUIREMENTS
1) Creates complex multidisciplinary physician schedules, adjust schedules to meet the daily changes in clinical needs of the hospital, diagnostic labs, or practice schedule. Ensures that adequate physician coverage across all services is consistent and appropriately met.
Manages monitors and troubleshoots the daily input to the schedule. Runs reports from all computer systems to assist in monitoring the schedules.

Monitors and maintains the workflow as required so that the appropriate people, places, and equipment are where they should be.

Anticipates and troubleshoots potential problems to take corrective actions.

Prepares activity reports on volume and performs daily quality data review and makes appropriate corrective actions, using all appropriate computer systems.

Assists in the reconciliation of the schedule, management of the scheduling systems to include, but not limited to, block schedule rules and other utilities.

2) Coordinates service line coverage to maximize efficiency, physician skill set, and utilization of operating rooms and procedural suites.

3) Disseminates schedules and changes to appropriate hospital departments, practices, and imaging sites across the regional service area.

This includes appropriate notification of key personnel for implementation into various databases, i.e., Centricity Business, Microsoft Outlook, e-Workplace calendars, Amnion, Surginet, Kronos Scheduler, etc.

4) Develops and coordinates a systematic approach to identify coverage needs far in advance, develops and communicates action plan with medical and administrative leaders, sustains appropriate physician coverage in all service line departments.

Think "outside the box" on how to best support patient care in all service areas with efficient use of physician human resources.

5) Tactfully handles difficult situations with patients, visitors, and co-workers. Works well and cooperatively with supervisors and those in leadership roles.

Demonstrates good rapport and cooperative working relationships with peers, the various practices, with physicians, nurses, other BMC departments including outside medical and/or related personnel.

6) Collaborates with the staff in the department, Patient Contact Center, Department of Anesthesia, through daily interaction and through formal meetings. Promotes relationships based on mutual respect and support. Communicates effectively with staff/colleagues/physicians and other members of the health care team.

7) Articulate and present objective assessments of physician coverage need to Program Manager or Service Line Director to avoid adversely impacting service line operations.

8) Provides ongoing education and process improvement to providers and staff as it relates to schedule management.

9) Keeps track of physician FTE's and skillsets in order to appropriately schedule them; creates/maintains databases with this information.

10) Regularly meets with providers to assess the scheduling optimization process and collaborate to make the process and schedules better for patients as well as and providers.

11) Assist co-workers with departmental duties and special projects

12) Performs duties in an independent manner with mínimal direct supervision. Offers suggestions or positive changes in policies, procedures and forms. Recognizes and performs duties that are not directly assigned (keeping work areas neat, orderly and well-stocked, etc.).

13) Identifies patient/family needs in regards to scheduling. Assess the potential impact on the patient/patient's family and provider when making decisions. When the best course of action is not available propose alternatives within guidelines.


Qualifications


Unless otherwise required by certification, licensure, or registration, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the mínimally required education and/or experience listed in the Qualifications section below.

**MINIMALLY R
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