Home Care Coordinator - Sunnyside, United States - Sunnyside Community Services

Sunnyside Community Services
Sunnyside Community Services
Verified Company
Sunnyside, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Classification:
Exempt Overtime Eligible


Reports To:
Client Service Supervisor


Position Summary:


The Sunnyside Home Care Program assists individuals with physical or other types of cognitive impairments to continue living safely in the community.

The Home Care Coordinator is responsible for helping to fulfill that objective by: 1) coordinating service delivery to ensure that Sunnyside Home Care clients consistently receive high quality and responsive service delivery 2) providing effective oversight of home care workers through supervising, coaching, and mentoring 3) ensuring that Sunnyside Home Care meets both contractual and NYS Department of Health regulatory requirements 4) providing an exceptional customer experience for all the customers/clients they serve.


Essential Duties and Responsibilities:

-
The Home Care Coordinator may also perform other duties, as assigned._

  • Performs initial and ongoing home care worker assignments.
  • Ensure home care workers compliance status is current at the time of initial assignment.
  • Coordinates services utilizing a team approach with nurses, home care workers and other stakeholders involved in the client's care.
  • Participates in oncall assignments on a rotational basis.
  • Maintains positive and effective working relationships with clients/family members, home care workers, and contracts.
  • Assists in covering additional caseloads in the absence of team members, when needed.
  • Ensures client's schedules are updated and accurate in the HCPLUS system.
  • Ensures client services are consistently provided as authorized/ordered.
  • Provides effective utilization of home care workers to meet productivity standards.
  • Implements effective workflows for meeting the daily functions for the caseload.
  • Completes the required follow up activities, such as unverified and exception reports, attendance checks, no show reports thoroughly, accurately, and timely.
  • Conducts field visits in accordance with contractual guidelines.
  • Collaborates with the Compliance Department to maintain home care worker compliance.
  • Participates in investigations of incidents, accidents, and complaints.
  • Communicates promptly to contract agencies for all service issues following contractual requirements.
  • Participates in various quality assurance activities.
  • Adheres to the agency's corporate compliance program.
  • Adheres to the agency's policies, procedures, and standards.
  • Completes the administrative and professional evaluation for home care workers as required.
  • Participates in the agency's performance management program.
  • Utilizes effective coaching and supervision techniques.
  • Acts as a resource to staff regarding agency policies, procedures, and contract guidelines.
  • Maintains record keeping / documentation in a complete, accurate and timely manner.
  • Functions effectively on a team in a fastpaced dynamic environment.
  • Inputs daily changes into computer system and reconciles discrepancies promptly.
  • Provides thorough, concise, and timely written documentation.
  • Completes follow up activities for the timely processing for the home care workers' payroll.
  • Completes time sheet research and processing.
  • Serves as an advocate and ambassador by adhering to the mission, vision, and core values of Sunnyside Community Services.
  • Keeps supervisor and managers informed of situations affecting the home care department.

Physical Requirements:

This role will require bending, sitting, stooping, and standing.


Working Conditions:


The work in this role will take place in an office setting, with occasional field visits (that may involve potential exposure to client illnesses).

Evening, weekend, and holiday work may be required as needed.


Job Qualifications:


  • High School Diploma or equivalent
  • AA Degree (preferred)
  • Experience in home care or human services (preferred)
  • Bilingual Spanish is a plus.

SCS offers an Excellent Benefits Package:
Comprehensive medical, dental and vision insurance

403B pension plan with employer contribution
Flexible spending account and transit benefits

Employee Assistance Program

20 days of paid vacation and 12 paid sick days per year

12 paid Holidays

Five personal/floating days

Life Insurance
Long-term disability

Dynamic and safe work environment

  • Sunnyside Community Services' strength lies in its ability to work with people at every stage in their lives and in their own communities. We pride ourselves in an approach that is comprehensive, caring and community based. _

Application Method:


All positions at
Sunnyside Community Services are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law.

All are encouraged to apply.

Sunnyside Community Services strives to address, explore and educate all our stakeholders about the diversity of the huma
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