Shift Leader - Charlotte, United States - 1127 - Dave's Hot Chicken - University

1127 - Dave's Hot Chicken - University

Verified Company

Charlotte, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The cofounder, Dave, a chef trained in Thomas Keller's Bouchon restaurant organization came up with a simple process: take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

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Summary

The Team Member is responsible and accountable for performing specific tasks and duties assigned within the restaurant including guest service, food prep, restaurant cleanliness and teamwork.

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Duties

The Team Member will maintain a fast speed of service, resolve questions and concerns of guests, and follow all safety and security procedures.

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In addition, they:

Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Understand how each job responsibility impacts guests, employees, and overall restaurant operations
Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Work together with their coworkers to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen

utensils and high touch-point areas, and servicing restrooms- Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
Are performanceoriented and performance driven; understand performance expectations and are aware of performance

results- Abide to the rules and direction given by the restaurant management team

Job expectations

The Team Member will work productively in a fast-paced environment in which they will be interacting with guests, work closely with other Team Members to complete tasks, and conduct other duties assigned by the restaurant management team.

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In addition, they:

Ensure that they abide by company policies and directives
Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
Contributes to the restaurant's success by accomplishing the expected work during each shift consistently
Communicate effectively with team members and management to resolve any interpersonal issues as needed
Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

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Requirements:

Current student or high school diploma/GED preferred
Must be at least 16 years old
Flexibility to work nights, weekends, and holidays
Ability to stand for long periods of time and work in a fastpaced environment
Positive attitude while conducting any and all duties
Commitment to guest satisfaction
Effective communicator with coworkers and the restaurant management team

Transportation & accessibility

Must have reliable transportation to work
Must have telephone or other reliable method of communicating with supervisor and coworkers

Hours

Must be able and willing to work flexible hours including opening and closing shifts
This includes working weekends/nights & holidays whenever necessary

Skills & Abilities