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Electrician - Journeyman
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Customer Service Assistant/Secretary - Lafayette, United States - Tippecanoe County Government
Description
POSITION:
Customer Service Assistant/Secretary
DEPARTMENT:
Prosecuting Attorney
WORK SCHEDULE:
8:00 a.m. - 4:30 p.m., M-F
SALARY:
$1,616.38 Biweekly
Incumbent serves as Customer Service Assistant/Secretary for the Prosecuting Attorney, responsible for receiving and assisting the public.
DUTIES:
Answers telephone/switchboard for criminal, and greets office visitors, determining nature of call/visit, providing information and assistance, taking/ distributing messages, or transferring/directing to appropriate individual or department.
Performs various criminal duties including preparing court prep sheets for hearings, , responding to inquiries and complaints, providing information regarding office procedures and how to apply for services, , and preparing court prep sheets for hearings.
Opens, sorts and distributes incoming mail, . and researches postal tracker for returned mail.
Performs daily data entry duties including entering orders, packets, criminal data, and agreements into appropriate software, and receiving and logging police reports on computer and delivers to appropriate department personnel.
Assists other department staff as needed or assigned, including assisting with deferral program, assisting with special projects, making copies, and typing letters/correspondence.
JOB REQUIREMENTS AND DIFFICULTY OF
WORK:
High school diploma or GED.
Basic knowledge of department and standard office policies and procedures, and ability to apply such knowledge to a variety of interrelated processes, tasks and operations.
Working knowledge of standard English grammar, spelling, and punctuation, ability to type with speed and accuracy, and create various letters/correspondence.
Ability to properly operate a variety of standard office equipment and division software programs, including computer, printer, telephone, switchboard, copier, fax, and division software programs, including but not limited to Proslink, , calendar, Excel, and Outlook.
Ability to effectively communicate orally and in writing with co-workers, other County departments, defendants, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
Ability to work rapidly for long periods, and work alone and with others in a team environment with minimum supervision.
Ability to understand and follow written and oral instructions, work on several tasks at the same time, and complete assignments effectively amidst frequent distractions and interruptions.
RESPONSIBILITY:
Incumbent performs simple, repetitive duties according to general department policies and procedures, with priorities determined primarily by supervisor and service needs of the public.
PERSONAL WORK RELATIONSHIPS:
Incumbent maintains frequent contact with co-workers, other County departments, defendants, and the public for purposes of exchanging information and explaining policies and procedures.
PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in a standard office environment involving sitting for long periods, hearing communication, speaking clearly, close vision, handling/grasping/fingering objects, lifting/ carrying objects under 25 pounds, and exposure to potentially violent/hostile individuals.
