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Customer Service Representative/Warehouse Assistant - Lafayette, United States - Habegger
Description
Customer Service Representative/Warehouse Assistant **Customer Service Representative/Warehouse Assistant**
Lafayette, IN **description**
The Habegger Corporation is currently seeking a Customer Service Representative/Warehouse Assistant that are responsible, organized, and customer service oriented. As a CSR/warehouse assistant, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in person. The goal for this position is the work 70% on the front counter with customers and 30% completing warehouse duties.
The primary duties of a CSR/warehouse assistant include the following: interfacing with customers and maintaining customer relationships, processing and fulfilling customer orders, and completing required warehouse duties.
Within Habegger, customer experience is top priority which requires CSR/warehouse staff to have a great understanding of the customers needs and the ability to exceed their expectations. Furthermore, timeliness, promptness, and cleanliness for all aspects of the warehouse are required.
Key Requirements and Responsibilities:
Deliver world class customer experience through effective communication via phone, text, in person, email, etc.
Take all opportunities to educate and upsell on all products
Complete customer transactions with the upmost professionalism
Assist with all warehouse duties when needed
Answer customer calls in a timely manner and actively listen to concerns or requests
Provide customer with accurate information that will assist with their needs
Create a personal customer connection with friendly conversation and empathize with their concern
Deliver results through efficient troubleshooting
Show appreciation for the customers business and loyalty
Resolve customer issues and escalate unresolved issues when necessary
Document with accuracy each phone call for follow up if needed
Assist coworkers by sharing knowledge and create effective communication
Support the mission, principles, and goals of the company
Qualifications:
High School Diploma or GED required
Forklift or Picker Machine experience preferred
HVAC industry experience preferred
Customer Service experience preferred
Experience communicating with customers via phone, and email
Understanding and experience with inventory management
Some heavy lifting is required
**benefits**
401k and profit sharing
Medical, dental, vision, life, and more insurance plans available
Bonus opportunities
Growth opportunities
The Habegger Corporation is an Equal Opportunity Employer.
