-
Regional Commodity Manager, NA
3 days ago
AGCO Duluth, United StatesDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution. · AGCO has a new opportunity for a Regio ...
-
Structural Engineer
3 weeks ago
Krech Ojard & Assoc., Engineers and Architects Duluth, United StatesCompany Overview: · For over forty years, Krech Ojard & Associates Inc. (KOA) has provided comprehensive Engineering and Consulting Services to diverse national and international clients spanning various industries. Our expertise covers civil, structural, mechanical, electrical, ...
-
Regional Commodity Manager, NA
1 week ago
AGCO Duluth, United StatesRegional Commodity Manager, NA · Date: May 7, 2024 · Location: · Duluth, GA, US · Workplace Type: Hybrid/Remote · Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest ...
-
Regional Commodity Manager, NA
1 week ago
AGCO Duluth, United StatesRegional Commodity Manager, NA · Date: May 7, 2024 · Location: · Duluth, GA, US · Workplace Type: Hybrid/Remote · Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest chal ...
-
Principal Software Engineer
6 days ago
PrismHR Duluth, United StatesAs a Principal Software Engineer, you will be part of a team of engineers that is responsible for designing, developing and supporting products and services that are part of our shared technology library. As a principal level full-stack .NET engineer, you will work closely with P ...
-
Associate Field Engineer NI Academy
2 weeks ago
Lumen Argentina Duluth, United StatesAbout Lumen · Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People po ...
-
Sr. Modern Workplace IT Engineer
1 hour ago
Cirrus Aircraft Duluth, United StatesJob Summary · The Sr. Modern Workplace IT Engineer serves as a de-facto expert in secure productivity, messaging and collaboration workflows with a focus on modernization through digital transformation. This role focuses on bringing people and work together by leveraging the Mic ...
-
Software Developer
2 days ago
Prime Care Technologies Duluth, United StatesJob Description · Job DescriptionPrime Care Technologies and the PRIME family of business has been providing long-tern care providers with flexible hosting, managed services and cloud software solutions since 2003. Located in Duluth, GA, we are currently recruiting for Software D ...
-
Software Engineer
2 weeks ago
PrismHR Duluth, United StatesDeveloper with skills in one of the multivalue BASIC languages needed to assist with maintenance and enhancement of Payroll/HR Software product. This position will be a key member of the Engineering Rapid Response Team and will work on PrismHR's flagship software products in SaaS ...
-
Structural Engineer
3 weeks ago
Krech Ojard & Associates, Inc. Duluth, United StatesCompany Overview: · For over forty years, Krech Ojard & Associates Inc. (KOA) has provided comprehensive Engineering and Consulting Services to diverse national and international clients spanning various industries. Our expertise covers civil, structural, mechanical, electrical, ...
-
Senior Estimator
2 weeks ago
Honeywell Duluth, United StatesJoin a team recognized for leadership, innovation and diversity Description:Responsible for estimation processes for primarily Building Automation Solutions for commercial applications to deliver high quality and cost competitive bids to enabling HBS Sales targets.Technical Skill ...
-
IT Network Engineer
3 weeks ago
Feuji Duluth, United StatesFeuji Inc · is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our client s business and bottom line. Feuji was born out of the desire to create a gr ...
-
Inside Sales Representative
3 weeks ago
Allen Precision Equipment, Inc. Duluth, United StatesInside Sales Representative · Duluth, GA · Allen Precision Equipment, a Hexagon Company, is the One Stop Shop for Engineers, Surveyors and Contractors. We have stood as a prominent industry leader in the field of surveying for more than 40 years. Our unwavering dedication to prov ...
-
Senior Estimator
2 weeks ago
Honeywell Duluth, United StatesJoin a team recognized for leadership, innovation and diversity · Description: · Responsible for estimation processes for primarily Building Automation Solutions for commercial applications to deliver high quality and cost competitive bids to enabling HBS Sales targets. · Tech ...
-
Structural Engineer
1 week ago
Krech Ojard & Assoc., Engineers and Architects Duluth, United StatesCompany Overview: · For over forty years, Krech Ojard & Associates Inc. (KOA) has provided comprehensive Engineering and Consulting Services to diverse national and international clients spanning various industries. Our expertise covers civil, structural, mechanical, electrical, ...
-
Diesel Mechanic
1 week ago
Nuss Truck & Equipment Duluth, United States* Sign on bonuses of up to $10,000 for well qualified individuals* · As a Heavy Duty Diesel Truck Technician / Mechanic, you will perform all types of repairs and diagnostics on heavy duty trucks and construction equipment at our Duluth, Minnesota location. · * Daily hands on sup ...
-
Senior Product Manager
3 weeks ago
Hirewell Duluth, United StatesPosition Overview: We're on the lookout for top-tier talent to take on the role of a Senior Product Manager, focusing on customer data and B2B customer registration. · Key Responsibilities: · Strategic: · Collaborate with the engineering team to translate business strategy into a ...
-
Software Engineer DevOps
3 weeks ago
Neptune Duluth, United StatesAs a Software Engineer on the DevOps Team, you will be responsible for designing and implementing cloud infrastructure, code releases and integrations for our existing and new software products. This position provides support to other departments within the company and directly t ...
-
Principal Software Engineer
1 day ago
PrismHR Duluth, United StatesAs a Principal Software Engineer, you will be part of a team of engineers that is responsible for designing, developing and supporting products and services that are part of our shared technology library. As a principal level full-stack .NET engineer, you will work closely with P ...
-
IT Field Engineer II
3 weeks ago
VC3 Duluth, United StatesJob Description · Job Description Description The Field Engineer II is responsible for providing mid-to-advanced level technical assistance and support to VC3 clients. · This support is primarily performed at client sites when issues require a physical presence. · Our People: ...
Help Desk Tier 1 Engineer - Duluth, United States - Proven IT
Description
Help Desk Tier 1 EngineerDuluth, GA )
Apply
Job Type
Full-time
Description
The Tier I Engineer is responsible for various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support.
The Tier I Engineer is a generalist with a broad understanding of the hardware, software and systems that the customer has on site and is not required to understand the inner workings.
RESPONSIBILITIES
Tier I aids support to the Proven IT Helpdesk which is the first line of support for our customers
Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs
Tier I uses and adds to a knowledge center for customer calls in Connectwise
Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
Tier I will use logic and knowledge to solve complex and simplex customer problems
Routinely uses computer and network knowledge to trouble shoot and find the best solution for the customers workflow needs
Consistently reviews and prioritizes tickets and workload
Works with clients over the phone to investigate issues and provide solutions
Documents calls and resolutions to ensure continuity throughout the team
Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors
Requirements
Bachelor's degree or related experience in Computer Information Systems/MIS or other business related field
Previous experience working in the IT field preferred
Strong problem solving skills
Ability to work in a physical office
Ability to travel to client sites
Experience with Networking and Servers is a huge plus
Must possess solid analytical, communication and technology skills
Ability to multi-task with a strong attention to detail
Must maintain confidentiality of information
Excellent organizational and customer service skills
Must be a self-motivated individual with a willingness to work well with others on a regular basis
Travel up to 10%
Ability to climb stairs and ladder
Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch.
