Director, Client Solutions - Washington

Only for registered members Washington, United States

3 weeks ago

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Job summary

We are looking for a Director for our Client Solutions team. You will oversee a team of client success managers who manage the entirety of Alloy's customer base.

Drive value for our customers, manage executive and commercial relationships - including renewals upsells partnering with sales on cross sells.


  • Set overall vision strategic plan for Client Solutions Management team focusing on driving product adoption growth through gross renewals net retention improvements.
  • Manage Alloy's Customer Success & Engagement Managers across US Canada responsible for entirety of Alloy's customer base
  • Owning Gross Net Retention numbers striving best in class retention delivering business value customers project management driving change management adoption solving customer business problems quantifying communicating business value.

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