Help Desk Technician - California City, United States - Zenotis Technologies Inc
Description
Essential Duties:
- Manage End User Computing and Desktop service operations with a minimum of 10 years of IT Services Management experience.
- Handle daily operations independently with mínimal supervision.
- Conduct performance reviews and report handling with clients.
- Maintain a highlevel understanding of Desktop Support technology and infrastructure components.
- Demonstrate strong customer service skills and manage key stakeholders effectively.
- Communicate challenges and solutions clearly to the business.
- Extensive experience within Managed Service Operations.
- Proficient in ITIL Service Management Lifecycle framework.
Essential Technical Duties:
- Provide onsite operational and technical support to meet specified SLAs.
- Resolve incidents and troubleshoot problems associated with End User Computing (EUC) equipment.
- Support mobile device maintenance and configuration.
- Install, upgrade, and repair EUC equipment, including desktops, laptops, and peripherals.
- Manage network printers and scanner connectivity, including IP addressing and Secure Print.
- Offer VIP support for various devices and ensure robust SLA management.
- Use problem management databases like Zendesk to track customer interactions.
- Deliver regular updates to both technical and nontechnical team members and customers.
Job Requirements/Qualifications:
- 10+ years of related experience in IT support and operations.
- Strong proficiency in using ITSM tools, PowerPoint, and Excel for presentations and data analysis.
- Expertise in imaging tools (WDS/WDT) and upgrading to Windows 10/1
- A+ Certification preferred; Microsoft MCA or MTA certification preferred.
- Knowledge of ITIL framework; certification is a plus but not required.
Job Types:
Full-time, Contract
Pay:
From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Rotating weekends
Work Location:
In person
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