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Chandler

    IT Business Support Analyst - Chandler, United States - Visionaire Partners

    Visionaire Partners
    Visionaire Partners Chandler, United States

    3 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    IT Business Support Analyst

    Tremendous opportunity to join a dynamic company in this newly created job.

    RESPONSIBILITIES:

    • Act as a coordinator between IT, operations, and engineering about machine network connectivity and IoT applications
    • Serve as a liaison between the local business community and the broader IT organization, ensuring clear communication and alignment of IT initiatives with business objectives
    • Contribute to the execution of IT strategies and projects as local IT project manager in alignment with the specific needs of the local production site.
    • 50% of your time will be spent providing technical support on hardware, software, and essential network support, including PCs, Laptops, printers, Windows, O365, and MS Office in a manufacturing environment
    • 30% of the time is connecting and supporting IoT connectivity to manufacturing equipment
    • 20% of the time working with the business as a liaison with IT and managing projects
    • Provide comprehensive technical support to a team of 50 associates
    • Setting up new docking stations and PCs
    • Daily review of system backups for local site and operating servers and network equipment (review and documentation)
    • Assist Network administrators with troubleshooting Network Connectivity, Server, and VoIP issues and maintaining correct Active Directory entries for desktops
    • Support of MS Office Suite, Outlook email applications on the desktop, and other company-endorsed desktop and mobile applications
    • First-level support for all non-SAP applications
    • Resolution of hardware and software problems related to desktop and mobile devices
    • Maintain incident and service tickets using ServiceNow
    • Maintain Configuration Items (CI) in Computer Management Database (CMDB)
    • Support production and office peripherals as needed
    • Maintenance and update of IoT device documentation relative to network components and login information
    • Maintenance of IoT and office device connections to the correct VLANs and networks.

    This opportunity is a direct hire position in Chandler, AZ. Excellent work environment and company culture. We offer a bonus program, 401k match, and flexible hours.

    REQUIRED SKILLS:

    • 1+ years of technical support experience (hardware & software)
    • Windows networking experience
    • IoT connectivity and support experience
    • Project management and coordination experience
    • Experience working with the business to understand IT needs
    • Windows 10 experience
    • Office 365
    • Sharepoint
    • Experience imaging PCs and Laptops
    • DHCP, TCP/IP, VPN, DNS, and ADS
    • Knowledge of remote access technologies
    • Firewall appliances and network subnets
    • Solid technical documentation skills
    • Strong troubleshooting skills
    • Comfortable working in a manufacturing environment
    • Passion for learning and technology
    • Excellent documentation skills
    • Excellent communication skills
    • Excellent customer service skills and take ownership of solving issues
    • Sense of urgency and proactive personality
    • Ability to work independently with strong time and prioritization management skills

    PREFERRED SKILLS:

    • Experience connecting measuring machines and actual production equipment to networks & computers
    • Understanding of Programmable Logic Controller (PLC)
    • ServiceNow

    Must be authorized to work in the U.S./ Sponsorships are not available.

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