-
Strategy Manager
4 days ago
SSA Marine Tulsa, United StatesWe are seeking a strategic-minded and highly analytical professional to join our Business Development team as the · Strategy Manager · at SSA Marine, a part of the Carrix organization and a Blackstone portfolio company. Reporting directly to the Vice President-Strategy, you wil ...
-
Sales Strategy Manager
6 days ago
American Fidelity Tulsa, United StatesCome Join the American Fidelity Educational Services Family · Family Owned since 1960 · We are seeking an Insurance Sales Strategy Manager to market our insurance products and provide sales support regionally to our niche markets in the educational community, municipalities, h ...
-
Program Manager, District Strategy
3 weeks ago
Tulsa Public Schools Tulsa, United StatesFull Job Description: Program Manager, District Strategy · Salary Grade: Business Grade / BG- · Tulsa Public Schools' existing salary schedules provide careerincrement adjustments based on education/experience and/or years of creditableservice. For more information about the sal ...
-
Managing Director, Integrated Strategies
1 week ago
Tulsa Community Foundation Tulsa, United StatesJob Type · Full-time · Description · Organizational Background · Discover Tulsa For You and Me: a collection of economic development programs building a vibrant and inclusive city through a booming economic landscape for Tulsa. We are forging strategic connections between tale ...
-
Principal Product Manager/Strategy
3 weeks ago
Ll Oefentherapie Tulsa, United StatesOracle Cloud Infrastructure (OCI) team is building new IaaS and PaaS technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, st ...
-
Amazon Tulsa, United StatesSr. Product Manager, Launch Strategy, Amazon Private Brands · Job ID: | Services LLC · Amazon's Softlines Private Brands (SPB) team is currently seeking a dynamic and visionary Sr. Product Manager of Launch Strategy. · As a Sr. Product Manager on the team, you will be responsi ...
-
Program Manager, District Strategy
2 weeks ago
Tulsa Public Schools Tulsa, United StatesJob Description · Job DescriptionFull Job Description: Program Manager, District Strategy · Salary Grade: Business Grade 08/ BG-08 · Tulsa Public Schools' existing salary schedules provide careerincrement adjustments based on education/experience and/or years of creditableservice ...
-
Group Manager Strategy
1 week ago
TAS Broken Arrow, United States Permanent Full timeJoin Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an o ...
-
Chief Financial Officer
3 weeks ago
Green Country Habitat for Humanity Tulsa, United StatesSummary/Objective · The Chief Financial Officer (CFO) will lead the financial strategies for a multi-faceted non-profit organization and its affiliates. Key functional areas of operation are real estate development, residential construction, retail, mortgage servicing, fund rais ...
-
VP of Strategic Marketing and Communications
4 weeks ago
Saint Francis Health System Tulsa, United StatesThe VP of Strategy, Marketing & Communications develops and executes strategic communication plans to achieve the goals and mission of Saint Francis Health System. The VP, Strategy, Marketing & Communications formulates and oversees all communication plans to both internal and ex ...
-
Creative Director
3 weeks ago
Mosaic Personnel Tulsa, United StatesWhy You'll Love This Role · Guide a talented team in crafting innovative marketing and design projects across diverse platforms · Work closely with various departments to devise and implement impactful marketing strategies · Join a mission-driven organization committed to empower ...
-
Creative Strategist
2 weeks ago
Signal Factory Tulsa, United StatesCompany Description · Signal Factory is a brand + creative studio based in Tulsa, OK. We blend art, design, and technology to create innovative solutions for wildly ambitious brands, agencies, and in-house teams. Our expertise lies in creative design, 3D, animation, and moving im ...
-
Sr Communications Specialist
3 weeks ago
Cherokee Nation Businesses Tulsa, United States Full timeSUMMARY · Oversee the strategy, development, and implementation of communication efforts for business units within Cherokee Nation Cultural & Economic Development (CED). Collaborate with department management on media-related efforts to grow the image of CED both internally and e ...
-
Transmission Right of Way Agent
2 weeks ago
Integrated Talent Strategies San Francisco, United States PermanentIntegrated Talent Strategies (ITS) is seeking a Transmission Right of Way Agent / Project Manager in the Tulsa, OK area to work for a top utility and energy company. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off. This · ...
-
Director, Healthcare Research and Data Analytics
21 hours ago
Bank of Texas Tulsa, United StatesSummary · BOK Financial is a place where talented individuals can excel, with a culture that encourages bringing your best and growing your career. The role in question is a thought leader in the healthcare industry, responsible for synthesizing industry trends to enhance sales ...
-
assistant manager
5 days ago
Braum's Tulsa, OK, United StatesAssistant Restaurant Manager-Food Service Supervisor-Management If you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you We offer excellent benefits and a top of the li ...
-
Senior Product Manager
3 weeks ago
The Intersect Group Tulsa, United StatesThe Intersect Group is hiring for a Sr. Product Owner on-site in Tulsa, OK. The ideal candidate has a technical background and experience with SharePoint migrations and M365 release management. This is a full-time, direct hire position. · Responsibilities · This position is resp ...
-
Senior National Account Manager Cox Communities
3 weeks ago
Cox Communications Tulsa, United StatesCox Communications is seeking a Senior National Account Manager who is highly experienced in Business Development and Large Account Management . This role will personally negotiate long term, highly complex national contracts with Cox's IoT solutions within their assigned M ...
-
Cost Engineer
1 week ago
HeatherDaniel International Tulsa, United StatesCost Engineer - Tulsa, OK · HeatherDaniel International is seeking a highly skilled Cost Engineer for a prominent position in Tulsa, Oklahoma. The successful candidate will be responsible for managing project costs, ensuring budgetary compliance, and delivering accurate financial ...
-
Marketing Lead
1 week ago
Oklahoma Chiller Tulsa, OK, United States Full timeWHY JOIN OUR TEAM: Are you looking for a career? Does a locally owned business that values TRUST, LOYALTY, COURAGE, HUMILITY, and EXCELLENCE reflect your ideal work environment? Would you be inspired by a company whose vision is to grow indefinitely to create opportunities for t ...
Customer Support Strategy manager - Tulsa, United States - B.L.I.N.G. Inc Defunct
Description
**Customer Support Strategy manager**
CDI
Barcelona
**Le poste**
**Customer Support Strategy manager**
CDI
Barcelona
**Job description**
**About Bling**
Bling is a mobile app that instantly lends our users up to 100 for one month to do whatever they
want. Every month, we help thousands of people to make ends meet, avoid bank overdraft fees, and
to have better visibility on their expenses. All this by keeping a fresh and ethical approach.
**About the Role**
We are looking for an experienced Customer Support Strategy manager full of ideas about building the ideal B2C Customer Support (CS). As were facing exponential growth and entering new countries, we need to scale the CS while maintaining the quality of customer relationships. The CS should also work hand in hand with the other teams (Product, Marketing, Data) as both a contributor of ideas and an internal client.
The foundations have been laid: Zendesk, a chatbot and a team of ~10 awesome people. You will be
supported by the CS Manager, who is in charge of managing the team on a daily basis, while you
focus on strategic improvement. You will report directly to the COO.
If youre passionate about Customer Support and scaling in a high-growth, multinational environment,
then this position is for you
**Your main responsabilities will be:**
Be responsible for improving the CS KPIs, such as the number of tickets solved, the average
response time and the satisfaction of the customers who had an interaction with the CS.
Refine the reporting and, with help from the Data team, scrutinize the data to identify patterns
or anomalies and infer some improvement levers.
Design and implement a plan to get CS to the next level: use new CS tools (e.g. Zendesk
add-ons, chatbot) and be the point of contact with the providers, suggest changes to the
customer journey, reorganize the team, etc. This may entail writing specifications for the Tech,
Product or Data teams with their help.
Contribute to the improvement of the app by bringing issues and customer complaints to the
attention of the other teams (especially Product and Marketing). This will be particularly helpful as we enter new countries.
**Conditions**
Full-time position.
Based in our amazing offices in Barcelona. Possibility of partial work from home.
Compensation package based on profile.
**Why join us**
Embark on an adventure in a highly successful, for-good fintech.
Join an international, open-minded team that seizes every opportunity to celebrate success.
See the impact of your work every day.
**Preferred experience**
3+ years as a Customer Support Strategy Manager, or a similar position.
Proficiency with reporting tools, either directly in Zendesk or via other data visualization tools.
Proficiency in English.
Experience in project management is a plus.