Desktop Support Technician - Germantown, United States - BCS IS IT

Description

3rd shift Support Technician

We are looking for a Desktop Support Technician to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.


Responsibilities

• Address user tickets regarding hardware, software and networking
• Ask targeted questions to diagnose problems
• Guide users with simple, stepbystep instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Skills

• Proven work experience as a Desktop Support Technician, Technical Support Engineer or similar role
• Handson experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and antivirus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problemsolving and multitasking skills
• Customeroriented attitude
• Associate degree or higher in a computer related field.
• Knowledge of Connect wise products a plus

Pay:
$45, $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• Night shift

Application Question(s):

• How many years experience do you have with a scripting language such as Powershell or vbs?
• Are you aware this is a overnight / 3rd shift position with majority of the work being onsite in Germantown, WI

Education:

• Associate (preferred)

Experience:

Windows Desktop: 1 year (required)


Work Location:
In person