- Management of open queue and assignment to support resources
- Follow-up on open tickets to meet SLAs, user needs, and to ensure high level of responsiveness/customer service
- Coordination of deliverables and management of SLAs with cross-functional teams
- Maintain internal knowledge base documentation for support desk staff
- Maintain end user facing knowledge base documentation
- Contribute substantially to resolution of open tickets and application troubleshooting
- Perform regular analysis of support needs to identify areas of targeted training or system development
- Perform regular analysis of support process to identify and implement strategies to improve efficiency and effectiveness
- Provide phone support during scheduled times for open support line calls for end user questions and requests
- Perform daily, weekly, monthly, and quarterly system monitoring tasks
- Participate in solution scoping activities for development initiatives aimed at improving usability and limiting end user support needs
- Additional projects as assigned and needed
- Perform and document results of user acceptance testing in advance of software releases
- Bachelor's degree, or equivalent experience, in systems management, finance, accounting, or a related field
- Strong computer skills which include a proficiency in PowerPoint, Word, Excel, Visio and Access.
- The individual must be able to easily adapt to new systems/software/programs and have a track record of working with Proprietary Management Information Systems.
- The individual must have excellent written/oral communication and interpersonal skills, a strong customer service philosophy, impeccable organization, attention to detail and follow-up skills.
- The ability to work on cross-functional teams and prioritize work in a fast-paced, constantly changing environment will be essential as this position requires someone who, thrives in a team environment as well as in an individual setting; and functions effectively under pressure.
- The ideal candidate must be highly motivated, results-driven and goal-oriented, someone who is comfortable setting aggressive goals and exceeding them.
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peer support specialist
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Epic Placements Aurora, United StatesJob Type: 4-Month Contract to Hire · Compensation: $28/hour · Location: On-site in Aurora, CO (225 & Colfax) · Onboarding Requirements: Must be Flu vaccinated and able to pass drug/background screening · We're pleased to be supporting the leading Pediatric Care facility in the mo ...
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Service Support Specialist
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SCI Shared Resources LLC Aurora, United StatesOur associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, atten ...
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Service Support Specialist
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Service Corporation International Aurora, United StatesOur associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, att ...
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Technical Product Support Specialist
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Zoll Medical Corporation Broomfield, United StatesTechnical Product Support Specialist · Location: Broomfield, CO · Data Management · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, so ...
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Technical Product Support Specialist
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Zoll Medical Corporation Broomfield, United StatesTechnical Product Support Specialist · Location: Broomfield, CO · Data Management · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, so ...
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Technical Product Support Specialist
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Graebel Companies Aurora, United StatesSupport Specialist, Client Financial Svs · Tracking Code Job Description Job Description: · Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering e ...
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VASA Fitness Denver, United StatesJob Description · POSITION DESCRIPTION · POSITION TITLE: Member Experience Specialist (MES) · FLSA STATUS: Non-exempt, hourly · COMPENSATION: Base rate of $15.00 per hour + $2-4/hr. commission eligibility for memberships and personal training sales · JOIN OUR TEAM · At VASA Fitne ...
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Chervon North America Naperville, United StatesChervon is one of the worlds largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervons commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. W ...
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Deltadentalil Naperville, United StatesWelcome to our Careers Portal If you do not see an open position that matches your qualifications at this time please create a candidate profile by selecting "Create Account" on the right-hand side to be considered for future openings. **Filters** · *chevron_left* **Create Your ...
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American Marketing and Publishing Naperville, United StatesAmerican Marketing & Publishing, LLC has been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure that our clients win the call when consumers have a need and begin to search, and we've become the tru ...
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ENFOS Naperville, United StatesWe are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers ) are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as ...
Applications Support Specialist - Broomfield, United States - Bright Horizons Children's Centers
Found in: One Red Cent US C2 - 1 week ago
Description
We're hiring an Applications Support Specialist
The Applications Support Specialist role is chiefly focused on the support of operational management applications for back-up and full service child care. The individual will manage a support desk ticketing system and will ensure that outstanding customer service and accurate, complete information is provided to end users that report issues or request assistance. The individual will ensure that support SLAs are met, and that correct escalation paths are followed in the troubleshooting and resolution of all issues.
What you will be doing in this role:
What we hope you bring to the role:
Disclaimer - The above statements are intended to describe the general nature of work performed, not an exhaustive list of all essential functions and responsibilities.
This salary range for this role is $55,000 - $65,000.
Compensation Range: 55,000-$65,000The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:
Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at or
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
