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Billing and Collections Assistant - Pasadena, United States - GrandCare Health Services
Description
Job Description
Job DescriptionGrandCare Health Services is a physician-trusted leader in post-surgical rehabilitation delivered in the comfort of patients' own homes. We are recognized by the Centers for Medicare and Medicaid Services as a 5-Star agency, placing us in the top 10% nationally. Our experienced clinicians collaborate closely with patients' physicians to develop a personalized plan of care specific to patient needs Our tailored, concierge approach is proven to promote faster healing, reduce stress and anxiety, and get patients moving again. GrandCare employees can be proud to know that their work is meaningful and dramatically changes lives for the better. This position is an outstanding launching point for people with solid customer service, phone line skills, and tech skills to move up in the medical administrative professional world. As a Billing and Collections Assistant here is what you may expect:
The Billing and Collections Assistant is responsible for supporting their team and leaders in multiple billing and collections related activities. The Billing and Collections Assistant ensures that work is properly completed in a timely and accurate manner. This position addresses tight deadlines and a multitude of activities including handling of patient statements and payments, answering phones, documentation, data entry, and supporting all members of the Billing and Collections Team. The Billing and Collections Assistant will have contact with patients, organization leaders, and other organization members which requires strong customer service and interpersonal communication skills both written and verbal.
Responsibilities & Duties:
Essential Duties and Responsibilities:
• Utilize computerized organization software programs
• Generate and send out invoices
• Locate and notify customers of delinquent accounts by telephone and email
• Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments.
• Monitor and maintain assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos.
• Maintain and complete other day to day assigned tasks - answering calls and other administrative duties.
• Advise customers of necessary actions and strategies for debt repayment
• Enlist the efforts of management when necessary to accelerate the collection process.
• Receive Payments and post amounts paid to customer accounts
• Negotiate Credit Extensions when necessary upon supervisor approval
• Receive and Verify Invoices and requisitions for Services
• Process letters, send emails, memos, and other correspondence.
• Screen mail and forward to appropriate team member/department.
• Communicate with members of the team to help support in general clerical duties.
• Attend staff meetings
• Comply with HIPAA rules and regulations. Respect patients by recognizing the rights and maintaining confidentiality.
• Perform other related duties as assigned.
Requirements:
MINIMUM REQUIREMENTS:
High School Diploma or equivalent.
MINIMUM SKILLS:
Must be PC proficient and able to thrive in a fast-paced setting.
Must have at minimum proficient knowledge with Microsoft Excel and Word.
Must have strong knowledge of phone operations, phone etiquette, filing, copying, faxing, and scanning.
Strong verbal and written communication skills.
Strong interpersonal and customer service skills required.
Ability to maintain Confidentiality
Ability to Multi-task, work under pressure and meet deadlines required.
Ability to Listen and Communicate (written and verbal).
Ability to perform at high levels in a fast paced ever-changing work environment.
The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
