Guest Service Agent - Flagstaff, United States - Hampton Inn & Suites by Hilton Flagstaff West
2 weeks ago
Description
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay.
Responsibilities:
Greet and welcome guests upon arrival with a warm and friendly demeanor
Check-in and check-out guests efficiently and accurately
Provide information about hotel facilities, services, and local attractions
Handle guest requests and inquiries promptly and professionally
Assist with reservations and room assignments
Maintain accurate guest records and handle payment transactions
Answer phone calls and direct them to the appropriate department or staff member
Assist with night audit duties as needed
Skills:
Strong guest relations skills with a focus on providing excellent customer service
Knowledge of resort or hotel management operations preferred
Multilingual or bilingual skills are a plus
Excellent communication skills, both verbal and written
Proficient in using phone systems, computers, and other office equipment
Ability to handle difficult situations with patience and professionalism
Strong organizational skills with attention to detail
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Job Type:
Part-time
Schedule:
- 4 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Work setting:
- Inperson
Ability to Relocate:
- Flagstaff, AZ 86001: Relocate before starting work (required)
Work Location:
In person
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