First Level Support approx. - Glendale, MS, United States - Titan Industries

Titan Industries
Titan Industries
Verified Company
Glendale, MS, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
Are you interested in supporting your colleagues in IT administration? Handling user inquiries while also making a difference and not just forwarding everything? Then we should get to know each other


Our client, an established company that offers crisis-proof and future-oriented jobs, is looking for a new colleague (m/f/d) for their User Help Desk/IT Support.

This position is to be filled through direct placement.


Responsibilities:
You will be responsible for handling disruptions and user inquiries via phone, email, and ticket system.

As a "problem solver," you always look for solutions and know how to forward tricky inquiries to the second-level support.

As you pay attention to detail, you enter all necessary data and documents into the modern ticket system. To prevent the same error from happening again, you document your successes in the database to help other colleagues.


Qualifications:

  • Completed education, preferably in IT, but not mandatory
  • Good commercial and SLA knowledge
  • Mandatory experience in support
  • Solution and customeroriented mindset
  • Excellent German language skills, both written and spoken

Benefits:

  • Central location and easily accessible by public transportation
  • Numerous parking options nearby
  • Employment in a corporation, but with a mediumsized company feel
  • Training program
  • Permanent employment with job security
  • Employee discounts and bonus programs
  • Home office and flexible working hours (team agreement)
  • Health promotion program
If you find our job offer interesting, we look forward to receiving your application. You can apply
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