- Organize Project Team meetings with cross functional teams, stakeholders, and operational subject matter experts.
- Work with CS Operations to identify subject matter experts to include in project meetings, based on project type and/or line of business.
- Represents CS Operations in prioritization decisions at the portfolio level and communicates impacts and outcomes. Serves as primary liaison in developing business area-specific IT solutions.
- Effectively tracks initiatives throughout the project lifecycle, managing and monitoring scope and ensuring communication with affected stakeholders.
- Work with cross functional teams (CCT, SNOW, IT, Risk, Accounting and Product Teams, Etc.) to understand the processes and tools operations will use to service customers and partners.
- Work closely with cross-functional teams (CCT, SNOW, IT, Risk, Accounting and Product Teams, Etc.) for process development and implementation of new projects with best practices and cost savings a priority
- Drives effective communication with business and engineering about improvement opportunities/enhancements and cost savings that affect multiple processes. Opens demands or Ideas with CS improvements as needed.
- Consult on best practices with current and out of the box support models.
- Gather financial inputs & collaborate with Senior Analyst and Manager to establish ROIs on efforts proposed by stakeholders.
- Manage the launch of new programs, products, and/or projects with Operations.
- Inform WFM
- Launch Notifications (Email)
- Attend Calibrations
- Set 30/60/90-day check-ins.
- Post Launch Survey
- Ability to identify and communicate issues proactively to a wide range of stakeholders in collaboration with Senior Analyst and Manager
- Writing documentation as necessary (call flow, agent scripts, user guides, wikis, SOPs, etc.)
- With direction from management, plan and execute business process improvement changes relating to Customer Service. Recommend new processes where needed to improve quality and/or cost effectiveness.
- Manage multiple projects simultaneously.
- Maintain 85% or greater post launch survey scores.
- Effectively drive a zero-defect launch.
- Perform other duties as assigned by the Manager or Director of Customer Service
- Travel as needed to support project.
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User Experience Analyst
1 week ago
Coforge Windsor, United States(Experience: 05-7 years) · Portfolio is must for this position while showcasing applied knowledge of usability, user-centered design, and content strategy. UX documents must include site maps, flows, and wireframes. Portfolio should also show strong capacity for both logical and ...
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User Experience Analyst
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COFORGE Marketing Windsor, United StatesRole & Responsibilities: · Translate business goal into user centric design solutions. · Work closely with stakeholders and the cross functional teams to understand project requirements. · Participate in Pre-sales activities such as preparing project proposals, POCs, and deve ...
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User Experience Analyst
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COFORGE Marketing Windsor, United StatesRole & Responsibilities: · Translate business goal into user centric design solutions. · Work closely with stakeholders and the cross functional teams to understand project requirements. · Participate in Pre-sales activities such as preparing project proposals, POCs, and develop ...
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Client Relationship Manager
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HUB International East Longmeadow, United StatesAbout HUB · About HUB · Join our Stevie Award Winning Team at HUB International · When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, ...
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Beacon ABA Services Chicopee, United States**Company Description** · Beacon ABA Services, Inc. is a private group practice of behavior analysts and behavioral therapists organized to provide intensive behavioral services to individuals with developmental disabilities. The practice specializes in providing evidence-based t ...
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Infosys Windsor Locks, United StatesJob DescriptionInfosys is seeking Healthcare Business Analyst with good working experience in Healthcare Domain and in Salesforce. In this role you would Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment with ...
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Infosys Limited Digital Windsor Locks, United StatesJob details Country USAState / Region / Province ConnecticutWork Location Hartford, CTDomain ConsultingInterest Group Infosys LimitedSkills Domain|Healthcare|Healthcare - ALLCompany ITL USARequisition ID 117359BRJob description Infosys is seeking Healthcare Business Analyst with ...
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Infosys LTD Hartford, United StatesJob description · Infosys is seeking Healthcare Business Analyst with good working experience in Healthcare Domain and in Salesforce. In this role you would Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment w ...
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Infosys Hartford, United States/RESPONSIBILITIES: Infosys is seeking Healthcare Business Analyst with good working experience in Healthcare Domain and in Salesforce. In this role you would Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment ...
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Infosys Hartford, United StatesJob description · Infosys is seeking Healthcare Business Analyst with good working experience in Healthcare Domain and in Salesforce. In this role you would Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment w ...
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Infosys Limited Digital Hartford, United StatesJob details · Country · USA · State / Region / Province · Connecticut · Work Location · Hartford, CT · Domain · Consulting · Interest Group · Infosys Limited · Skills · Domain|Healthcare|Healthcare - ALL · Company · ITL USA · Requisition ID · 117359BR · Job descr ...
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Data Analyst
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Holyoke Public Schools Holyoke, United States**Data Analyst (Full time)** · **HPS Overview**: · The Holyoke Public Schools are committed to ensuring a high-quality education for all. We have invested in recruiting and retaining diverse top-quality educators who inspire bold thinking, recognize student potential, and encoura ...
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Board Certified Behavior Analyst
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Butterfly Effects Holyoke, United States**BOARD CERTIFIED BEHAVIOR ANALYST (BCBA)** · Must hold an MA License · Willing to see each client once per month and assist with initial assessments · We are looking for a passionate BCBA to help us fulfill our mission to **_make a socially meaningful change in the lives of chil ...
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Desktop Support Analyst
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ePace Technologies Westfield, United StatesHello, · I hope you are doing good. · This is **Hemanth** from ePace Technologies. · Our direct client "**State of Indian"** is looking for "**Desktop Support Analyst" at Indian-IN** · **Role : Desktop Support Analyst** · **Location : Indian-IN** · **Client : State of Indian** · ...
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Preschool Registered Behavior Technician
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Westfield Public Schools Westfield, United States**JOB GOAL**: · Provide behavior analytic services and support to assigned teachers and or programs, assist Board Certified Behavior Analyst with caseloads for our full day preschool classrooms to students identified as needing services in our full-day preschool classrooms includ ...
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Analytics Labs Holyoke, United States_**Responsibilities**:_ · Process laboratory samples for preparation by Analysts; · Operate small laboratory equipment; · Deliver prepared samples to analysts within predetermined hold times; · Follow SOPs to maintain high quality data; · Clean, maintain equipment and laboratory; ...
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Sample Receiving Technician
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Analytics Labs Holyoke, United States_**Responsibilities**:_ · Process laboratory samples for preparation by Analysts; · Operate small laboratory equipment; · Follow SOPs to maintain high quality data; · Clean, maintain equipment and laboratory; · Wash and sterilize laboratory equipment; · Maintain ISO compliance an ...
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Grant Writer
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Farm Credit East Enfield, United StatesPosition Summary · Be part of a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural busin ...
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Commercial Credit Analyst
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Monson Savings Bank Wilbraham, United StatesIf you're an experienced **Commercial Credit Analyst** interested in working for a local, community bank, then this is the position for you · Working within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, this full-time position underwrites commercial ...
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QA Analyst, Video
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DICK'S Sporting Goods Enfield, United StatesYouth sports offer important life lessons that propel kids toward meaningful futures, including a sense of family and community.** GameChanger **by DICK'S Sporting Goods works to connect families via live video streaming of games, scorekeeping and team communication tools for mor ...
Customer Experience Analyst I - Springfield, United States - Blackhawk Network
Description
Overview:
As a Customer Experience Analyst l will learn and be mentored to project manage and implement programs and products for Customer Service Operations. As a Customer Experience Analyst l will learn to collaborate with business leaders and cross-functional teams as the customer advocate to enhance the customer experience with company services and products. Customer Experience Analyst l will be expected to learn how to analyze, design, and implement changes to points of interaction between the customer and the company, with cost effective and self-service best practices wherever possible.
Responsibilities:
Customer Experience Analyst I professionals in Springfield
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Alexa Iennaco
Manufacturing senior lead/trainer
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Yancy Otero
teacher, driver, and future automotive technician
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Megan Scaife
Psychology major/Geriatric Care
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Baylee Coats
Event Manager
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Javier Berrios
Chef of cuisine
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Joel Gonzalez
Client Relations Specialist