Program Services Specialist, Afmc - Arlington, United States - Child Care Aware of America

Child Care Aware of America

Verified Company

Arlington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary of Position:

The Program Services Specialist is responsible for processing child care fee assistance and maintaining relationships with military personnel, family members, and child care providers.

Position Duties and Responsibilities:

timeframes.

Enters client information and data into an automated database system.
Determines applicant eligibility according to outlined program requirements.
As needed, assists applicants in assessing and selecting child care options and

determines child care provider qualifications according to outlined program
requirements.

Prepares and distributes accurate program information and required documents

(provider agreements, attendance sheets, and other documents) to Family child care
providers in a timely manner.
clients in the resolution of questions or concerns.

Maintain respectful, professional working relationships with clients.
Maintain highethical standards including maintaining strict confidentiality.
Participate in a teamoriented work environment.
Assist with special projects and other functions as needed to accomplish Child Care

Aware of America's mission and objectives.

Perform other duties as assigned.

Qualifications:

Bachelor's degree and two years of progressive experience in Social Services, Human Services, Child Development, or Military fee assistance policy and procedures or related areas are required.
Proven experience providing excellent customer service to diverse populations. Conflict

resolution experience is a plus.

Experience in social services, human services, or child development settings.
Experience with case management and multitasking.
Experience with call center environment a plus.
Proven multitasking capability, sense of urgency, organizational skills, and case management skills.
Experience with the Microsoft Office suite of products and Internetsavvy.
Exceptional oral and written communication skills.
Knowledge of fee assistance program policies and procedures.
Knowledge of database management.
Knowledge of superior customer service principles.

Skills:

Exceptional critical thinking and decisionmaking skills.
Exceptional interpersonal skills to engage clients.
Strong organizational, time management, and troubleshooting skills.
Active listening skills.
Flexibility and the ability to work in a dynamic, fastpaced environment.

Abilities:

Ability to collect, analyze, and present information for diverse audiences.
Ability to work under highpressure situations calmly.
Ability to analyze problems and work with clients to resolve issues or escalate to a higher level of support.
Ability to work individually and as a part of a team to meet program objectives.
Ability to work well with individuals of varying backgrounds and skill levels to achieve program goals.
Ability to establish and maintain effective working relationships with all levels of management.
Child Care Aware of America is an Equal Opportunity Employer & Drug-Free Workplace. This position requires the completion of a satisfactory background check._