- Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment.
- Provide technical guidance and support to IT Specialists.
- Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions.
- Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies.
- Ensure efficient and secure system operations, including identity protection through conditional access polices and other Microsoft Identity services.
- Ensure security of company data; both internally and cloud hosted.
- Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc.
- Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes.
- Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc.
- Support off-site events with a/v setup, tech support, and logistics.
- Other duties as assigned.
- This job has no supervisory responsibilities.
- Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience.
- Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred.
- 3-5 years of network administration, or system administration experience.
- 2+ years of experience in an end-user facing technical support role.
- Proven project management skills, with experience in planning, implementing, and managing IT projects.
- Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience.
- Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
- Adaptability and flexibility in a dynamic and fast-paced work environment.
- Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently.
- Knowledge of wireless, wired, and VPN networks and equipment.
- Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes.
- Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc).
- Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions.
- Experience with Microsoft 365 admin centers, including Microsoft Entra, SharePoint, Microsoft Purview, and Microsoft Security.
- Proficiency with Helpdesk systems configuration and functionality.
- Knowledge of MDM technologies such as Microsoft Intune and JAMF.
- Experience in any of the following systems are preferred: Fresh Service, Slack, Atlassian, , Torii.
- Occasional travel may be required.
- Ability to lift up to 50 pounds
- This position has a salary range of $80K-$100K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
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System Administrator - Remote, United States - Restaurant365
Description
This position is primarily responsible for designing, organizing, modifying, and supporting Restaurant365's computer systems and networks, as well as researching and implementing current and cutting-edge technical products and solutions.
How you'll add value:
What you'll need to be successful in this role:
PHYSICAL REQUIREMENTS
R365 Team Member Benefits & Compensation
#BI-Remote
