Food Service Shelter Staff - Milwaukee, United States - Guest House of Milwaukee, Inc.

Description

Job Title:
Food Service Shelter Staff


Reports To:
Director of Residential Services


FLSA Status:
Part-time hourly


Compensation:
$17/hr


Who We Are

Since first opening our doors to offer emergency shelter in 1982, Guest House of Milwaukee has grown to provide a full continuum of onsite and community-based programs to address the needs of individuals and families experiencing homelessness - including shelter, housing, case management and clinical services.

Rooted in our commitment to serving Milwaukee County's most at-risk and marginalized populations with compassion and dignity, Guest House has been a leader in ending the cycle of homelessness and housing insecurity in our clients' lives for more than 40 years - assisting those with even the most severe challenges to regaining and maintaining independent living.

Job Summary
A person in this position will actively participate in shelter kitchen activities and operations that assist guests.

A person in this position acts as point person between the shelter guests, volunteers, and the Development and Residential Services departments to effectively run the meal service program.

This position requires a high level of communication, customer service, and problem-solving skills, while requiring mínimal supervision.

While the hours for this role can vary, the general hours are weekdays from 3pm-7pm maxing out at 20 hours per week.

Essential Duties & Responsibilities:


VOLUNTEER ENGAGEMENT & MEAL SERVICE

• Greet volunteers/donors as they arrive, answer any questions about the meal preparation or serving protocols, and ensure proper food and safety guidelines are followed
• Assist volunteers in preparing and serving the meal as needed
• Serve donated meals when volunteers are not serving themselves and no other servers are scheduled
• When there is not a donated meal on the schedule: (a) use leftovers to prepare a meal or (b) create an entirely new meal using available ingredients; serve the meal
• Serve all clients and volunteers in a friendly and efficient manner
• Model respectful conduct and interactions with guests, volunteers, visitors, and colleagues

KITCHEN MAINTENANCE

• Maintain clean and organized work area and equipment
• At the end of each dinner service: wash dishes, clean the kitchen and dining area, and maintain cleanliness and organization in the kitchen and in the walkin coolers
• Store excess or leftover meals properly and identify stored meals by using the established storage process.
• Periodically restock kitchen with shelfstable donations
• Regularly clean out refrigerator in kitchen and walkin coolers, removing old or expired items and ensure their proper disposal

FOOD SAFETY & SANITATION

• Monitor all food donations, including sandwiches for community distribution, and ensure proper food and safety guidelines for storing and usage
• Adhere to sanitation and health standards by following established policies; log temperatures, dates
• Assist with labeling and packaging food donations

GENERAL

• Follow all agency and mandated guidelines related to security, safety, confidentiality, and all departmental policies and procedures
• Communicate residence rules to clients and enforce rules as necessary
• Other duties as assigned by President and CEO

Experience and Skills:

• Customer service skills with both clients and volunteers
• Ability to communicate and document clearly and professionally: both verbally and in writing
• Professional workplace appearance and conduct
• Some experience in commercial kitchen management and food preparation
• Flexible work schedule and dependability
• Effective time management

Training and Education:

• High school diploma or GED required
• Experience with food service preferred
• Must be able to function well under mínimal supervision
• High level of organization, communication, and customer service skills
• The Guest House of Milwaukee is an equal opportunity employer and service provider. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._