Hotel Night Auditor - North Attleboro, United States - Hampton Inn & Suites

Hampton Inn & Suites

Verified Company

North Attleboro, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position is for a hotel night auditor working the overnight shift. The assigned hours are 11pm-7am. During overnight shifts, this individual is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift and acting as night-time MOD.
Should an employee come on as a full-time night auditor - then employment benefits will be available after 90 days.

Primary responsibilities include:
registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor performs the duties of a Front Desk Agent ( Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Answer the telephone and transfer callers. Answer inquiries about hotel services, in-house events/amenities, directions, local attractions, etc. Assist guests with transportation arrangement needs.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Manage online and telephone reservations. Take same day and future reservations. Cancel room reservations according to policies and procedures.
Handle and resolve guest complaints.) Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Take and place wake-up calls, as needed. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

and completes, balances and files night audit reports on the various areas of the hotel to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures.

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approach all encounters with guests, team members, outside callers and vendors in a service oriented manner.

Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.

Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, server's and/or desk agents paperwork, over/short figures to ensure accuracy and proper cash handling procedures are followed.

Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist during each shift.
Prepare and input statistics and income journal sheets for preparation of daily reports.
Perform the duties of a Front Desk Agent, Bellman, Housekeeping and general maintenance during the overnight hours.
Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
Answer the telephone and transfer callers.
Ensure periodic checks to ensure areas that are required to be locked are locked and secured. (property specific)Have a working knowledge of security procedures.
Handle items for "Lost and Found" according to the standard.

Follow up to ensure that nightly walk-through includes straightening of pool and Jacuzzi area (property specific)Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S.

where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
Any other tasks / duties as requested by management.

POSITION REQUIREMENTS:

Hours Required:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

EDUCATION AND EXPERIENCE:
High school education or equivalent exp