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    Guest Services Lead II - Phoenix, United States - Salvation Army

    Salvation Army
    Salvation Army Phoenix, United States

    3 weeks ago

    Default job background
    Part time
    Description
    POSITION SUMMARY: The Guest Services Lead will provide optimal customer service by greeting and directing all visitors in a friendly and professional manner, directing calls and email inquiries to the appropriate staff. This position will supervise welcome desk attendants and Child Watch attendants. The GSL Lead will provide Kroc Center orientation tours to prospective members and the general public. This position will require maintaining a progressive knowledge of all programs, facilities, and special events. Guest Services Leads will be responsible for maintaining the orderliness of the Community Center Management System and keeping the area clean and neatly arranged at all times.

    HOURLY RATE OF PAY: $16.88

    QUALIFICATIONS:
    • Minimum High school diploma or GED equivalency.
    • Must be 21 years or older.
    • Minimum one-year cash handling and customer service experience required.
    • High attention to detail and ability to meet established deadlines.
    • Ability to function effectively without supervision and demonstrate a professional approach to problem-solving.
    • Proficient computer software and typing skills required.
    • Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
    • Ability to supervise part-time staff in their duties at the Welcome Desk & Guest Services including training, communicating, and implementing superior customer service standards.
    • Excellent organizational skills with the ability to carry out multiple tasks efficiently.
    • Possess strong verbal and written communication skills.
    • Ability to interact professionally with individuals and groups having diverse backgrounds.
    • Bilingual preferred English/Spanish preferred.
    • Must maintain a non-judgmental attitude while working with customers, clients, and/or members of staff.
    • Excellent telephone etiquette.
    • Required to pass a criminal background check.
    PHYSICAL REQUIREMENTS:

    Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

    While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

    Mission Statement:

    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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