Manager Clinical Operations Az - Scottsdale, United States - Optum

Optum

Verified Company

Scottsdale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start
Caring. Connecting. Growing together.
This position is responsible for leading operations support for overall business and clinical functions for Scottsdale location. This position oversights all aspects of site operations on a day-to-day basis.

Primary responsibilities includes:

provision of technical support for the front and back office teams, oversight of business and clinical compliance, ensure cost effective practices, monitor business outcomes and financial business analysis.

This position works closely with the providers and site MA leadership to optimize patient flow, develop and maintain quality improvement strategies as they relate to customer service and best medical practices.

Accountable to meet the operation needs of the entire facility. Recruits and retains outstanding staff.

Ensures the overall competency of staff and maintains facility compliance with federal and state regulations and Optum policies and procedures:

Primary Responsibilities:

Provide supervision to department staff, works independently, and collaborates with Physician and RN leadership on relevant clinical issues
Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
Implement and maintain clinical and business policies and procedures
Ensures customer satisfaction within the clinic sites and resolves patient issues
Accountable to ensure strict adherence to policies/procedures related to financial integrity of copays, charge entry, Standard Work development and maintenance, etc.
Responsible for facility planning and overall facility maintenance
Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
Monitor, manage and ensure that provider and clinic empanelment is accurate
Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
Contribute to the development of short and longterm business planning, then ensure plans are executed
Accountable for achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance
Responsible for all safety functions in clinics and ensures completion of safety training and proper orientation for new employees

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

HS Diploma or equivalent
3+ years healthcare exp (preferably in a clinic setting)
3+ years supervisory experience
Experience prioritizing & managing demanding workloads with concurrent deadlines
Knowledge of customer service best practices

Preferred Qualifications**:

Medical insurance knowledge to include ICD10 and CPT coding
Good understanding of valuebased healthcare
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, _location_ and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized _groups_ and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering _equitable_ care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission_._
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._