Jobs
>
Albuquerque

    Help Desk Team Manager - Albuquerque, United States - Amentum

    Amentum
    Amentum Albuquerque, United States

    2 weeks ago

    Amentum background
    Description


    Amentum is currently seeking a Help Desk Team Manager to support an IT Managed Services program in Albuquerque, New Mexico.

    The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

    You will be a part of a team that

    As a member of the team, you will:
    Lead and motivate a team of technicians, providing daily oversight and guidance.

    Champion a culture of continuous improvement by implementing and maintaining service standards, policies, and procedures.

    Monitor and analyze team performance metrics, identifying areas for improvement and driving proactive problem-solving.

    Manage workload distribution across the team, ensuring efficient and timely resolution of customer requests.

    Act as the first point of contact for customer escalations, providing exceptional support and ensuring smooth resolution.

    Collaborate with other teams to foster knowledge sharing and cross-training opportunities.

    Analyze service request trends and proactively escalate critical issues to the appropriate IT groups.

    Participate in meetings to stay informed about client environment changes and develop action plans to keep the team prepared.

    Contribute to the onboarding and development of new team members, including training and performance management.

    Partner with peers to share best practices and contribute to innovative solutions.

    Maintain clear and concise documentation to ensure smooth operation and knowledge transfer.

    Serve as the primary point of contact for client representatives, fostering strong relationships.

    Proactively communicate updates and progress to both clients and internal stakeholders

    Lead team meetings and drive effective communication within the team.

    Generate reports that measure team performance and service delivery effectiveness.

    Actively participate in IT projects and contribute to process improvement initiatives.

    Minimum

    Qualifications:


    Must have an Bachelor's degree and 6 years of experience OR an Associate's degree and 9 years of experience OR a High School degree/GED and 12 years of experience OR equivalent.

    Related experience can be substituted for relevant education and vice versa.

    Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance


    Note:
    US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.


    Experience:
    1+ year working within ITSM best practices.

    Meeting performance metrics through industry best practices

    Working with ticket tracking systems (e.g., Remedy, ServiceNow)

    Service Level Agreements (SLAs) familiarity.


    Qualifications:
    4 years of relevant experienced related to the position, 2 of which demonstrate leadership or management of direct reports.

    Management Skills:
    Demonstrated ability to provide support to both managers and technical staff.


    Desired experiences & skills include:
    ITIL/ITSM V.4 Foundation Certification desirable.

    Experience in the Service Now platform.

    Experience within a KCS environment, or as a KCS coach.

    An Active Dept. of Energy Clearance is strongly desired.

    Amentum is proud to be an Equal Opportunity Employer.

    Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

    Labor Law Posters )

    EEO including Disability/Protected Veterans
  • Sam's Club

    Team Manager

    6 days ago

    Sam's Club Albuquerque, United States

    Position Summary... · What you'll do... · Working at Sam's Club means a career without boundaries. We are a division of the Fortune #1 company, Walmart, and you'll quickly find that opportunities are plenty and there is a path for everyone. If you are member obsessed and ready ...

  • Oceanic Ventures

    Digital Office Management and Team Assistance

    3 days ago

    Oceanic Ventures Paradise Hills, NM, United States Freelance

    Are culture and events your passion? Are you open, communicative, and confident when interacting with others? Are you also interested in marketing and digital communication? Then the Kulturkommunikation initiative might be just the right fit for you. We are a digital consulting c ...

  • Amentum

    Help Desk Team Manager

    2 weeks ago

    Amentum Albuquerque, United States

    Amentum is currently seeking a Help Desk Team Manager to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and ...

  • Edgewater Federal Solutions

    Help Desk Team Manager

    2 weeks ago

    Edgewater Federal Solutions Albuquerque, United States

    Overview · Edgewater Federal Solutions is seeking an IT Team Manager to support the IT program at a major naitonal laboratory. · We're looking for a passionate and results-oriented IT Service Delivery Team Manager to join our growing team. In this role, you'll play a pivotal ro ...

  • Security National Life Insurance Company

    Preneed- Team Sales Manager

    3 weeks ago

    Security National Life Insurance Company Albuquerque, United States

    A Preneed Insurance Sales Opportunity Like No OtherWith over 50 years of experience helping thousands of families prearrange their funerals, eleven consecutive years of growth and over a billion dollars of assets, Security National Life is expanding and looking for a CAREER-MINDE ...

  • University of New Mexico

    Student Manager for Student Resource Team

    3 weeks ago

    University of New Mexico Albuquerque, United States

    Student Intermediate Level · Requisition ID · req29197 · Working Title · Student Manager for Student Resource Team- CTL · Pay · $16.96 Hourly · Campus · Main - Albuquerque, NM · Department · CTL General Administrative (521B) · Employment Type · Student Employment · S ...

  • University of New Mexico

    Student Manager for Student Resource Team

    3 days ago

    University of New Mexico Albuquerque, United States

    Student Intermediate Level · Requisition IDreq29197 Working TitleStudent Manager for Student Resource Team - CTL Pay$16.96 Hourly CampusMain - Albuquerque, NM DepartmentCTL General Administrative (521B) Employment TypeStudent Employment Student Type StatusNon-Exempt Background Ch ...

  • Fresenius Medical Care

    Dialysis Clinical Manager Registered Nurse

    1 week ago

    Fresenius Medical Care Albuquerque, United States Full time

    POSITION FEATURES: · Float position · Albuquerque Area · About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, col ...

  • SYSCO

    New Business Developer

    1 week ago

    SYSCO Albuquerque, United States Full time

    Company: · US0066 Sysco New Mexico (Division of USA I)Zip Code: · 87107Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is no ...

  • SYSCO

    Sales Representative

    1 week ago

    SYSCO Albuquerque, United States Full time

    Company: · US0066 Sysco New Mexico (Division of USA I)Zip Code: · 87107Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merel ...

  • Aspen Dental

    Dental Assistant

    2 weeks ago

    Aspen Dental Albuquerque, United States Full time

    *** $1,000 Sign On Bonus*** At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you ...

  • PF Changs

    Host

    12 hours ago

    PF Changs Albuquerque, United States

    Hiring immediately for full-time or part-time Host or Hostesses. · Benefits We Offer: · Vacation pay* · Benefit plan options* · Competitive pay · Flexible schedule · Paid on the job training · Opportunity to work with a growing brand with advancement opportunities and ongoing de ...

  • AAA New Mexico

    Insurance & Membership Specialist

    20 hours ago

    AAA New Mexico Albuquerque, United States Full time

    Insurance & Membership SpecialistWell Known AAA Brand Products and Service · Excellent Earning Potential · Paid Training · If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting ...

  • PF Changs

    Line Cook

    5 days ago

    PF Changs Albuquerque, United States

    Hiring immediately for full-time and part-time hourly Line Cooks, Wok Cooks, Cooks, Chef De Parties, or Station Chefs. · Benefits We Offer: · Vacation pay* · Benefit plan options* · Competitive pay · Flexible schedules · Paid on the job training · Opportunity to work with a growi ...

  • Cascade Industries

    Project Manager for Large-Scale High-Voltage Plant Construction Projects

    2 days ago

    Cascade Industries Mexico, United States

    Project Manager for Large-Scale High Voltage Construction Projects (m/f/d) Large-Scale Network Projects | Planning and Construction of Large-Scale Projects | SWM Service GmbH At a GlanceSWM keeps Munich running around the clock. Our projects are highly regarded and implemented in ...

  • Velocity Solutions

    IT System Administrator

    3 weeks ago

    Velocity Solutions Albuquerque, United States

    About the Company · Founded in 2018 in Saarbrücken, we are now one of the emerging consulting companies in Germany with over 100 clients and locations in Saarbrücken, Karlsruhe, Düsseldorf, and Switzerland. As a full-service IT provider with deep expertise in SAP Cloud ERP, SAP C ...

  • Omega Ventures

    Professional Cloud Security Architect

    3 weeks ago

    Omega Ventures Mexico, United States

    Schwarz IT manages the entire digital infrastructure and all software solutions for companies within the Schwarz Group. Therefore, it is responsible for the selection, provision, operation, and further development of IT infrastructures, IT platforms, and business applications. In ...

  • Horizon Innovations

    Business Development Manager

    2 days ago

    Horizon Innovations Mexico, United States

    About the Company · With applications, developments, and production, we are the partner of our customers for demanding tasks in drive and control technology. We are always ready to offer a technically and economically optimal system solution that provides constant product quality ...

  • BlueWave Ventures

    System administrator

    3 weeks ago

    BlueWave Ventures Mexico, United States

    As one of the leading system integrators, we support renowned clients in Germany, Austria, and Switzerland with the implementation, ongoing operation, and further development of Product Information Management (PIM) systems. We have been repeatedly recognized for our innovative an ...

  • Quantum Innovations

    Balance accountant

    3 weeks ago

    Quantum Innovations San Felipe, United States

    On behalf of the future · We move ideas: from waste to raw materials, from biomass to electricity, from waste to heat, from water to life. More than people work at REMONDIS on holistic solutions that balance progress and resource conservation. Together, again and again, worldwid ...