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Coral Gables

    ServiceNow Program/Project Manager - Coral Gables, United States - IBM Computing

    IBM Computing
    IBM Computing Coral Gables, United States

    6 hours ago

    Default job background
    Description

    IBM
    ServiceNow Program/Project Manager

    in

    Coral Gables ,

    Florida

    Overview

    IBMApplication Consultants collaborate closely with clients on crucial initiatives, gaining a profound understanding of their challenges and implementing tailored strategies to drive change adoption.

    We are seeking proficient professionals to establish credibility, foster trust with clients, and deliver solutions that meet diverse business needs.
    Your Responsibilities

    - Lead, manage, and coordinate day-to-day project activities to meet contractual obligations, ensuring technical, schedule, cost, and financial performance.
    - Manage risk, customer, and key stakeholder relationships.
    - Ensure adherence to quality standards and escalate issues as needed.
    - Oversee project staff, serve as the main customer contact, and drive performance excellence and service enhancement.
    - Collaborate with leaders, subcontractors, and support personnel, ensuring project delivery aligns with schedule, scope, and budget requirements.
    - Develop and uphold project plans, charters, and status reports, following PMO framework and obtaining necessary approvals.
    - Take ownership of project audit deliverables and conduct regular status meetings with stakeholders and project teams.
    - Manage project risks, issues, decisions, and actions, escalating when required.
    - Drive User Acceptance Testing (UAT), Training, Organizational Change Management (OCM), and Implementation activities.
    - Facilitate onboarding/offboarding of project resources and manage access requests.
    - Act as a change advocate in OCM activities and maintain stakeholder relationships.

    Required Qualifications

    - Bachelor's Degree in Engineering, Computer Science, Systems, Business, or related technical discipline.
    - 10+ years of Project management experience utilizing MS Project and MS Visio.
    - Proficiency in metrics, reporting, and extensive experience in managing ServiceNow implementations within ITSM, ITOM, ITAM, or IRM/SecOp domains.
    - Demonstrated management of large-scale ServiceNow implementations from initiation to completion.
    - Ability to oversee projects using ServiceNow's SIM methodology.
    - Experience managing projects for Public sector clients is advantageous.
    - PMP Certification and Certified SCRUM Master (CSM) are required.

    Preferred Qualifications

    - Comprehensive understanding of the ServiceNow platform.

    About the Business Unit
    IBMConsulting is a leading business and technology transformation consultancy within IBM, offering exceptional expertise across various industries in strategy, experience, technology, and operations services.

    IBM's mission is to drive client businesses forward through collaboration, responsible technology utilization, and a commitment to innovation that positively impacts people, partners, and the planet.

    Your Life @ IBM

    At IBM, continuous learning and personal development are core values. We foster a culture of courage, experimentation, and trust, empowering our team members to thrive in a supportive environment that encourages growth and diversity.

    IBM professionals are resilient and inquisitive, always seeking opportunities to enhance their skills and contribute to the collective growth of the company. We value feedback and collaboration, ensuring a team-oriented approach to drive exceptional outcomes for our clients.

    Joining IBM means embracing challenges, making critical decisions, and striving for progress, all while leveraging resources effectively and maintaining a focused approach on achieving results.

    Ready to embark on an exciting career as an IBMer?

    About IBMIBMrecognizes the power of intelligence, reason, and science to enhance business, society, and the human condition. With a commitment to open hybrid cloud and AI technologies, IBM remains at the forefront of responsible innovation, supporting clients and partners globally.

    As a pioneer in artificial intelligence, quantum computing, and blockchain, IBM invites you to join the journey of driving positive change and innovation in the tech industry.

    Location StatementIBMprovides a competitive benefits package for its employees.

    Eligible employees may access:

    • Comprehensive healthcare benefits including medical, prescription drug, dental, vision, and mental health & well-being coverage.
      - Financial programs such as 401(k), IBMEmployee Stock Purchase Plan, financial counseling, life insurance, and disability coverage.
      - Generous paid time off, including holidays, sick time, vacation time, and parental bonding leave.
      - Training resources on a personalized, AI-driven learning platform to support skill development and industry certifications.
      - Inclusive employee resource groups, volunteer opportunities, and retail discounts.
      - Please note that compensation and benefits are based on full-time schedules and may vary based on skills, experience, and location, following employment laws and regulations.

      Being You @ IBMIBMis dedicated to fostering a diverse and inclusive work environment as an equal-opportunity employer.

      All qualified candidates will be considered for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.

      IBMcomplies with fair employment practices concerning citizenship and immigration status.

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