Program Manager - Boston, United States - Suffolk University

Suffolk University Boston, United States

2 weeks ago

Description

The Program Manager for Tutoring & Peer-to-Peer Success Services collaborates with the Tutoring & Peer-to-Peer Success Services team to coordinate Bridge Tutoring & Conversation Sessions for specific courses with INTO Pathway students enrolled.

In conjunction with the Director of Tutoring & Peer-to-Peer Success Services, the Program Manager also recruits and oversees TAs for CAS and SBS first-year experience courses (CAS-101 & SBS-100).

Manages and oversees the CLAS Marketing Art & Design Scholars to market CLAS services to the Suffolk Community as well as the English Language Learner (ELL) Support Scholars to market CLAS services to the INTO-Suffolk program as well as international and domestic ELLs in the university community at large.

The Program Manager will also assist with day-to-day management of CLAS tutoring programs.

Primary Responsibilities:

Program Oversight:
Coordinates the Conversation Sessions/

Bridge Tutor Program:
Staffs, schedules, and trains bridge tutors for specified INTO-Suffolk courses.
Liaises with the INTO Suffolk staff to select courses in need of bridge tutors.
Communicates with faculty teaching courses with bridge tutors regarding the tutor's role inside and outside of the classroom.

Oversees CLAS Marketing, Art & Design team to market CLAS services:

Oversees marketing and promotion for the CLAS across print, web, and social media platforms.
Works with the CLAS marketing team to create schedules for all tutoring and group support programs.
Communicates to faculty and students the tutoring and group support services offered each semester.
Plays a key role in the social norming campaign regarding tutoring to support the University Strategic Plan.

Assists the Director of Tutoring & Peer-to-Peer Success Services in overseeing the first-year experience TA program:

Recruits and oversees TAs for first-year experience courses (CAS-101 & SBS-100).

Communicates with the CAS & SBS dean's offices and faculty to coordinate the TA role inside and outside the classroom.

Coordinates TA trainings and check-ins.
Oversees the CAS TA Coordinator and the SBS TA Coordinator.
Monitors the expenditure of first-year experience TA funds.

Day-to-day co-managing of tutoring program:

Manages appointment changes including canceling, rescheduling, and blocking time with an intimate knowledge of tutor expertise and disposition.
In conjunction other CLAS staff, supports and mentors CLAS peer and professional tutors.
Co-facilitates weekly tutor trainings and monthly all-employee meetings.

Directly oversees Art & Design Grad Fellow.
Oversees bridge tutors.
Supervises a team of Marketing Art & Design scholars & ELL support scholars (sub-groups of the Geno A. Ballotti Scholars).
Oversees first-year experience TAs and TA coordinators.

Operations Management:
Creates writing tutor schedules for 1-on-1 tutoring as well as drop-in services. In coordination with the INTO-Suffolk program, schedules English language workshops, English language tutoring, and English language drop-in services.
Inputs schedules and expertise into our management system each semester.
Assists in day-to-day scheduling adjustments in our systems.
Assists with the recruitment and oversight of the Geno A. Ballotti Scholar Program

Events Management:

Co-organizes with the McNair Scholar's administrative team and the Tutoring & Peer-to-Peer Support Services team the Annual McNair-Ballotti Symposium offered each April.

Co-organizes tutor participation in the New England Peer Tutoring Association (NEPTA) Forum each spring.

CLAS/DSS Responsibilities:
Oversees the accuracy and timely updating of the CLAS content on the Suffolk University website.
Oversees the social media accounts for the CLAS and uses these platforms to promote CLAS services.
Performs Early Alert outreach.
Represents Tutoring & Peer-to-Peer Success Services team on DSS committees as needed.
Other duties as assigned.

Requirements/Qualifications:
Master's degree in education or a related field preferred. Excellent communication, interpersonal, and time management skills. Must be detail-oriented. Ability to work well as part of a team and individually. Working knowledge of Microsoft Office software, social media platforms and willingness to learn new software as needed. Previous learning/tutoring center experience and experience working with college level students a plus. CRLA certification, a plus. Experience with EAB Navigate, TutorTrac, or another tutor management system, a plus. Experience with Constant Contact and Qualtrics, a plus. Evening and weekend work may be occasionally required.

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment.

As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment.

We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status.

Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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