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    Field Services Engineer - Boston, United States - Focus Technology Solutions

    Focus Technology Solutions
    Focus Technology Solutions Boston, United States

    3 weeks ago

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    Description

    Are you a Field Services Engineer looking to take the next step in your career? If so, check us out You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients.

    Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered.

    Some responsibilities include but are not limited to the following:

    • Travels daily to assigned customer sites to provide onsite technical support
    • Assists in the maintenance of windows servers, as well as all applications in use by customers
    • Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
    • Monitors ticketing system and ensures tickets are addressed in a timely fashion
    • Performs customer audits and provides recommendations to improve efficiencies
    • Assists the Field Services Manager and other IT consultants with scopes of work, as needed
    • Communicates with vendors as needed for hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
    • Participates in a rotating on-call schedule
    • All other duties, as assigned
    Skills:
    • Proficiency with Microsoft Office products, networks and systems such as HP and Dell
    • Experience with LAN, WAN, and WLAN technologies
    • Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
    • Working knowledge of enterprise class switches (L2/L3), routers, load balancers and firewalls
    • Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
    • Configures and troubleshoots VPNs
    • Experience working with diverse environments
    • Maintains a high level of professionalism and a courteous demeanor
    • Strong written and verbal communication skills
    • Exceptional customer service skills to engage and service customers efficiently and effectively
    • Strong organizational, multi-tasking, detail-oriented, and time management skills
    • Positive teamwork skills and ability to maintain a high level of confidentiality
    Education and Experience:
    • 3+ years of IT experience in a consulting environment with a Managed Services Provider
    • Must have Windows server, Windows desktop experience and knowledge of Microsoft Office
    • Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
    • Industry certification(s) preferred
    • Completion of related-IT training, whether it be through a degree program or certification
    • Bachelor's degree from a four-year college/university in a related field, preferred
    Other:
    • Valid driver's license and access to transportation to travel to customer sites, preferred
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