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    director of operations - Savannah, United States - Andaz San Diego

    Andaz San Diego
    Andaz San Diego Savannah, United States

    3 weeks ago

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    Description
    Summary

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

    As a member of the property's Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership.

    This position reports to the hotel General Manager.

    The Director of Operations is responsible for overseeing and directing and supporting Front Office, Housekeeping, Banquets, Restaurants, In-Room Dining, Lounges, Spa and any other Operations related areas operated by Hyatt.


    Duties include:
    Responsible for short and long term planning and the management of the operations in the front and back of the house
    Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
    Participate in total hotel management as a member of the Hotel Executive Committee
    Implement and maintain F&B sales/marketing programs
    Direct and oversee development of employees
    Hire, train, empower, coach and counsel, performance and salary reviews
    Direct the implementation of the payroll, reports, forecasts, inventory and budget
    Coordinate operations with other hotel departments to ensure efficient guest service
    Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
    Implement procedures to increase guest and associate satisfaction
    Exercise quality control for both food and beverage
    Maintaining Hyatt standards of service and ensure their implementation
    Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
    Maintain communications with Corporate Staff
    Coach and counsel employees to reflect Hyatt service standards and procedures

    Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.

    Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

    You're more than welcome.
    Qualifications - Internal
    Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
    6 years or more of progressive hotel operations experience (typically with Hyatt)
    With opening hotels, previous hotel pre-opening experience preferred
    Service oriented style with professional presentations skills
    At least 5 years' experience in a senior role in a food and beverage or rooms environment
    Proven leadership skills
    Hotel/Hospitality degree an asset

    Must possess the following strengths:
    high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
    Clear concise written and verbal communication skills in English
    Must be proficient in Microsoft Word and Excel
    Must have excellent organizational, interpersonal and administrative skills
    Experience implementing new operation concepts
    Qualifications

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

    As a member of the property's Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership.

    This position reports to the hotel General Manager.

    The Director of Operations is responsible for overseeing and directing and supporting Front Office, Housekeeping, Banquets, Restaurants, In-Room Dining, Lounges, Spa and any other Operations related areas operated by Hyatt.


    Duties include:
    Responsible for short and long term planning and the management of the operations in the front and back of the house
    Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
    Participate in total hotel management as a member of the Hotel Executive Committee
    Implement and maintain F&B sales/marketing programs
    Direct and oversee development of employees
    Hire, train, empower, coach and counsel, performance and salary reviews
    Direct the implementation of the payroll, reports, forecasts, inventory and budget
    Coordinate operations with other hotel departments to ensure efficient guest service
    Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
    Implement procedures to increase guest and associate satisfaction
    Exercise quality control for both food and beverage
    Maintaining Hyatt standards of service and ensure their implementation
    Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
    Maintain communications with Corporate Staff
    Coach and counsel employees to reflect Hyatt service standards and procedures

    Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.

    Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

    You're more than welcome.
    Qualifications - External
    Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
    6 years or more of progressive hotel operations experience (typically with Hyatt)
    With opening hotels, previous hotel pre-opening experience preferred
    Service oriented style with professional presentations skills
    At least 5 years' experience in a senior role in a food and beverage or rooms environment
    Proven leadership skills
    Hotel/Hospitality degree an asset

    Must possess the following strengths:
    high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
    Clear concise written and verbal communication skills in English
    Must be proficient in Microsoft Word and Excel
    Must have excellent organizational, interpersonal and administrative skills
    Experience implementing new operation concepts

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