Sales Administrator - Blauvelt, United States - Watts Water Technologies

Watts Water Technologies

Verified Company

Blauvelt, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do.

We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.

We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.

Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Customer Solutions Administrator will work cross functionally and be responsible for providing solutions to our representatives and internal customers.

The goal of the role is to help provide a better experience for our employees, 3rd party representatives, and end users to quickly come up with a solution for their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES _include the following: Other duties may be assigned._

Customer Relations
Confers with appropriate personnel and respond to customer inquiries and complaints.
Equipment Orders
Review and enter into ERP System
Reviews customer purchase order and project information sheet
Informs customer of ship date, anticipated delays and additional information needed.
Coordinates order acknowledgement for credit review presentation to Accounting and Manufacturing representatives.
Place orders into ERP Systems
Ensure the accuracy of Sales representative's commission and shipping charges.
Routes orders to departments for processing to ensure delivery by specific dates. Notifies rep of delivery dates.
Parts Orders
Review and enter into ERP System

Creates packlist, shipping labels for parts shipment. Walks out packets to the shipping dept.
As required create work orders and give to appropriate depts.
Create inventory and work order movement and pack list number for each parts order.
Enter tracking numbers and weight into the ERP Systems.
International Parts Orders
Reporting on back orders and daily log
Drop shipment of certain parts to our vendors
Warranty orders

- valid warranty on submitted warranty form

Validate warranty returns along with the Quality team.
Maintains all list price in ERP Systems
File sales order files in cabinets
Provides continuous improvement ideas, maintain 5S program, submit quick Kaizens and safety observations monthly.
Special projects to be assigned as necessary.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong customservice focus.
Developed organizational skills.
Pleasant and professional telephone manner and style of greeting.
Demonstrates ability to be a team player by actively participating in assigned teams as well as intercompany, crossfunctional and/or special committees.
Demonstrates communications skills necessary to effectively interact with coworkers and outside contacts.

EDUCATION and/or EXPERIENCE

3 to 5 years of experience within a heating and domestic water heating Manufacturing environment is preferred.
Strong attention to details and numbers
Excellent communication, interpersonal and problemsolving skills
Ability to manage several priorities
Proficient knowledge of MS office
Selfmotivated and ability to work independently and productively for long periods with little to no supervision; energetic work ethic with a cando/positive approach
Able to communicate technical information easily

Salary Range for this position is: $18.00 to $24 per hour.

PHYSICAL DEMANDS _The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Employee will occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT_ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._