Customer Service Representative - Ballston Spa, United States - Chimney Heroes

Description

• We are one of the top companies in our industry nationwide, creating plenty of opportunity for advancement.
• You will be truly appreciated for your efforts, talent, and attitude
• You will grow here, both professionally and personally
• We are a team with a strong family culture to support one another inside and outside of work

• You will be trained on a world class CRM system to become the gate keeper and schedule master for Chimney Heroes
• You will be trained with proven phone scripts and will have opportunities for continued education in customer service and administration.
• You will start at $18$19. hour as a CSR depending on experience.
• Health Insurance, Retirement match, PTO time, and 7 paid holidays

• Must be an awesome person
• Love helping people
• Reliable transportation to work
• Must be 18 or older

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Perform data entry accurately to update customer information and track interactions.
• Demonstrate phone etiquette and professionalism in all customer interactions.
• Utilize analysis skills to identify trends and improve customer satisfaction.
• Conduct outbound calling to follow up on customer inquiries and feedback.

• 401(k)
• 401(k)

• Health insurance
• Paid time off

• Under 1 year

• 8 hour shift
• Day shift

• Monday to Friday

• Inperson

• Day Shift (preferred)